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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005798
Report Date: 02/17/2026
Date Signed: 02/17/2026 09:01:23 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2023 and conducted by Evaluator RoseMarie Ruppert
COMPLAINT CONTROL NUMBER: 22-AS-20230410115728
FACILITY NAME:PARK VIEW ESTATESFACILITY NUMBER:
306005798
ADMINISTRATOR:ROBERT A. JAKINIFACILITY TYPE:
740
ADDRESS:11360 WARNER AVE.TELEPHONE:
(949) 333-3486
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:170CENSUS: 151DATE:
02/17/2026
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Hanofi Edogiawerie, Health Services DirectorTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Staff neglect resulting in death of resident.
Facility did not ensure resident was provided prescribed medication.
Facility falsifying medication chart.
Facility not responding to resident's call light in a timely manner.
Unqualified staff administering insulin to residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to deliver findings for the above allegations from April 10, 2023. LPA was greeted and granted entry into the facility by the concierge and met with Hanofi Edogiawerie, Health Services Director and stated the purpose of the visit.

During the investigation LPA interviewed staff, residents and any witnesses regarding the events from 2023 and requested the following: resident rosters from October 23, 2025, and November 20, 2025, Care staff schedule from October 23, 2025, and employee lists with phone numbers; which include terminated or former employees. LPA reviewed six of six resident files including for Resident #1 (R1) and Resident #6 (R6); and five former employee files. Unusual Incident Reports for six residents were requested for 2021-2023.

(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20230410115728
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARK VIEW ESTATES
FACILITY NUMBER: 306005798
VISIT DATE: 02/17/2026
NARRATIVE
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(Continued from LIC 9099)

LPA investigated the allegation that staff neglect resulted in the death of resident. Resident #6 moved into the facility on February 12, 2021, and passed away on March 28, 2023. Per Park View Estates Move In Record dated February 12, 2021, and Medication Administration Records, R6 had diagnoses of Type 2 Diabetes Mellitus without complications, Vascular Dementia, unspecified severity and Essential Hypertension. R6 resided in Memory Care (MC). It was alleged that the oxygen concentrator was not working at time of R6’s time of death and that staff failed to check if it was working. Per initial interview with the hospice agency, R6 was receiving hospice services at the time of death and R6 passed away due to natural causes. The hospice agency provided the oxygen concentrator and if there were issues, a vendor would be called for repair. LPA interviewed a second witness who provided the death certificate. The cause of death for R6 was Heart Disease unspecified. Per interview with Witness #2 (W2) the resident passed away naturally and hospice was present. Thus the allegation that staff neglect resulted in the death of the resident is Unsubstantiated.

The Department investigated the allegations that the resident was not provided prescribed medication and that the facility was falsifying medication charts. It was alleged that Resident #5 (R5) went into seizures due to staff not ordering the medication. It was reported that staff would mark the Medication Administration Record (MAR) that the medication was given when it was not. R5 was not able to be interviewed since they no longer resided at the facility at time of visit. LPA reviewed Unusual Incident Reports and noted a seizure incident that occurred on August 23, 2022. It was noted on the Unusual Incident Report, submitted to the Department on August 24, 2022, that the resident took the anticonvulsant medication daily. LPA reviewed the MAR and noted that the anticonvulsant medication was given daily and initialed by various medication technicians (med techs).

LPA interviewed one of one staff and one of one witness who had knowledge of the incident. One of one staff denied the allegation. One of one witness stated the name of a former med tech who would falsify records and initial given medications. LPA confirmed the med tech named by the witness was the med tech initials on the Medication Administration Record for the incident on August 23, 2022. LPA was unable to interview the MedTech in question. When LPA asked the witness about the particular incident, the witness could not remember this happening. LPA interviewed one of one staff member present who could not recall the specifics of the incident. Thus the allegations that: Facility did not ensure resident was provided prescribed medication and Facility falsifying medication chart are Unsubstantiated.(Cont'ed on LIC 9099-C1)

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20230410115728
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARK VIEW ESTATES
FACILITY NUMBER: 306005798
VISIT DATE: 02/17/2026
NARRATIVE
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(Continued from LIC 9099-C)

It was also reported that the facility was not responding to a resident’s call light in a timely manner and took longer than thirty minutes due to insufficient staffing. LPA interviewed staff and witnesses regarding staffing in Memory Care. Three of three staff could not confirm, nor deny the allegation that call lights were not answered properly. One witness recalled being short staffed in 2023 but did not confirm that call lights were not answered in a timely manner. The facility conducted an in-service training on May 21, 2025, regarding call pendant procedures. Thus the allegations that facility is not responding to resident’s call light timely is deemed Unsubstantiated.

It was alleged that Unqualified staff were administering insulin to residents. LPA interviewed three of three staff members who denied this allegation. LPA obtained the facility policy regarding injection administration. Only a nurse, such as the licensed vocational nurse (LVN) can administer medications. The facility employs a LVN; as well as the Health Services Director (HSD) who both have a valid LVN license. The allegation stated that med techs were administering insulin to residents. LPA reviewed four of four resident Medication Administration records who received insulin at the time of complaint received. Only one of the four residents still resided at the facility. LPA interviewed Resident #1 (R1) who stated they self-injected their insulin and that, for four to five months, staff did assist with injections. R1 could not confirm if the staff member was a nurse or a med tech, but that R1 prefers to self-inject themself.

LPA attempted to interview three of five med techs from 2023. Three were no longer employed by the facility and did not have working phone numbers or emails. Two of the five med techs interviewed denied the allegation. LPA also reviewed five of five staff electronic files which include training and in-services. Staff members’ training records document five of five staff completed medication administration training. Thus the allegation that unqualified staff were administering insulin to residents was Unsubstantiated.

Although the above allegations may have happened there is not a preponderance of evidence to prove the alleged violations occurred; therefore, the allegations that: Staff neglect resulting in death of resident, Facility did not ensure resident was provided prescribed medication, Facility falsifying medication chart, Facility not responding to resident's call light in a timely manner and Unqualified staff administering insulin to residents are Unsubstantiated.

An exit interview was conducted with Hanofi Edogiawerie, Health Services Director and a copy of this report was provided to the facility.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3