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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 306005841
Report Date: 04/17/2026
Date Signed: 04/17/2026 04:27:56 PM

Document Has Been Signed on 04/17/2026 04:27 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME:LOVING HOME CAREFACILITY NUMBER:
306005841
ADMINISTRATOR/
DIRECTOR:
LE, TINFACILITY TYPE:
740
ADDRESS:13402 HOOVER ST.TELEPHONE:
(714) 600-7083
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY: 6CENSUS: 6DATE:
04/17/2026
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
01:00 PM
MET WITH:Patricia Cano CastoloTIME VISIT/
INSPECTION COMPLETED:
04:40 PM
NARRATIVE
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Licensing Program Analyst (LPA) Michael Tea conducted an unannounced annual inspection of the facility. Upon arrival, LPA was greeted by caregiver staff and granted entry. The purpose of the visit was explained. Administrator (AD) Tin Le was contacted by phone and stated he was unable to be physically present. He designated lead staff, Patricia Cano Castolo, to assist with the inspection.

The facility is licensed for a total capacity of six residents, including two ambulatory and four non-ambulatory residents, with a hospice waiver for four residents. At the time of the visit, the facility was operating at full capacity with six residents, and none were receiving hospice care.

LPA began by reviewing records, including six resident files and two staff files. Some resident files were missing complete physician’s reports. Staff files generally contained the required documentation; however, one staff member had a health screening on file but did not have documentation of a TB screening. The Administrator’s certificate is current and valid through November 28, 2026.

LPA then toured the facility with staff. The home consists of five resident bedrooms, including one shared room, three full bathrooms, a living room, kitchen, laundry room, attached garage, and a designated resting area for caregivers. Throughout the inspection, the facility was observed to be clean, organized, and free of hazards, with clear and unobstructed pathways. Smoke detectors and carbon monoxide detectors were operational in both common areas and bedrooms. The fire extinguisher in the kitchen was fully charged, and records indicated that the last disaster drill was conducted on March 3, 2026.

Resident bedrooms were properly furnished with appropriate beds, linens, and adequate storage space. Bathrooms were clean and in good condition, with working toilets and faucets, secure grab bars, and

(Annual Inspection continued on LIC809C)

NAME OF LICENSING PROGRAM MANAGER: Lourdes Montoya
NAME OF LICENSING PROGRAM ANALYST: Michael Tea
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 6
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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Document Has Been Signed on 04/17/2026 04:27 PM - It Cannot Be Edited


Created By: Michael Tea On 04/17/2026 at 03:48 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: LOVING HOME CARE

FACILITY NUMBER: 306005841

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 04/17/2026

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87303(a)
Maintenance and Operation
(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on LPA's observation during the physical plant tour, LPA observed the burners of the stove not working. This poses as a potential health and safety risk to residents in care..
POC Due Date: 05/08/2026
Plan of Correction
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Administrator will try to fix or replace the stove and submit proof to LPA by POC due date.
Section Cited
Deficient Practice Statement
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POC Due Date:
Plan of Correction
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Lourdes Montoya
NAME OF LICENSING PROGRAM MANAGER:
Michael Tea
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 04/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 04/17/2026


LIC809 (FAS) - (06/04)
Page: 3 of 6
Document Has Been Signed on 04/17/2026 04:27 PM - It Cannot Be Edited


Created By: Michael Tea On 04/17/2026 at 03:48 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: LOVING HOME CARE

FACILITY NUMBER: 306005841

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 04/17/2026

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87411(f)
Personnel Requirements - General
(f) All personnel, including the licensee and administrator, shall be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening, including a chest x-ray or an intradermal test, performed by a physician not more than six (6) months prior to or seven (7) days after employment or licensure. A report shall be made of each screening, signed by the examining physician. The report shall indicate whether the person is physically qualified to perform the duties to be assigned, and whether he/she has any health condition that would create a hazard to him/herself, other staff members or residents. A signed statement shall be obtained from each volunteer affirming that he/she is in good health.Personnel with evidence of physical illness or emotional instability that poses a significant threat to the well-being of residents shall be relieved of their duties.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on LPA's review of personnel records, one staff did not obtain a TB test despite having a health screening. This poses as a potential health and safety risk to residents in care.
POC Due Date: 05/08/2026
Plan of Correction
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Administrator will have staff screen for TB and submit proof to LPA by POC due date.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Lourdes Montoya
NAME OF LICENSING PROGRAM MANAGER:
Michael Tea
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 04/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 04/17/2026


LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LOVING HOME CARE
FACILITY NUMBER: 306005841
VISIT DATE: 04/17/2026
NARRATIVE
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showers free of mold or mildew. The water temperature measured approximately 117.1 degrees Fahrenheit. Towels, toiletries, and personal hygiene supplies were sufficiently stocked.

The kitchen was inspected and had an adequate supply of perishable and non-perishable food. However, LPA observed that the stove burners were not functioning and did not ignite. Sharps were secured in a kitchen drawer and under the sink. Cleaning supplies and other toxic substances were properly locked and stored in the kitchen, laundry room, and garage, making them inaccessible to residents. Emergency food and water supplies were observed in the garage. The first aid kit was complete and contained all required items.

The outdoor areas were also inspected and found to be safe and accessible. There was ample shaded seating for residents, and exit gates on both sides of the house were self-latching and operational. The facility provides activities based on residents’ preferences, needs, and abilities. Staff reported that residents participate in activities such as coloring, painting, walking, and exercising. During the visit, LPA observed residents watching television.

Medication storage and administration practices were reviewed. Medications were securely stored in a locked cabinet in the kitchen and were being administered according to physician orders.

LPA interviewed residents regarding their quality of care and spoke with staff about the services provided. Feedback indicated that residents’ needs were being met.

Based on observations and records reviewed during the inspection, deficiencies were identified and cited in accordance with Title 22, Division 6 of the California Code of Regulations.

An exit interview was conducted with Administrator Tin Le by phone. Copies of LIC 809, LIC 809-C, LIC 858, LIC 859, LIC 9102TV, LIC 809D, and Appeal Rights were reviewed and provided to the facility. Additionally, a Legionnaires’ Disease Fact Sheet was given for informational and preventive purposes.

NAME OF LICENSING PROGRAM MANAGER: Lourdes Montoya
NAME OF LICENSING PROGRAM ANALYST: Michael Tea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC809 (FAS) - (06/04)
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