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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005908
Report Date: 04/21/2026
Date Signed: 04/21/2026 11:49:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2024 and conducted by Evaluator Cassandra Mikkelson
COMPLAINT CONTROL NUMBER: 22-AS-20240123145605
FACILITY NAME:WESTMONT OF CYPRESSFACILITY NUMBER:
306005908
ADMINISTRATOR:PATRICK FRAZIERFACILITY TYPE:
740
ADDRESS:4889 & 4775 KATELLA AVE.TELEPHONE:
(858) 729-6720
CITY:LOS ALAMITOSSTATE: CAZIP CODE:
90720
CAPACITY:152CENSUS: DATE:
04/21/2026
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Patrick FrazierTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
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9
Staff does not respond to resident's call for assistance in a timely manner.
INVESTIGATION FINDINGS:
1
2
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5
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13
On 04/21/2026, Licensing Program Analyst (LPA) contacted the licensee via phone and email to deliver final findings regarding a complaint that was received on 01/23/2024.

Staff does not respond to resident's call for assistance in a timely manner.
Interviews conducted indicated that there are times where residents have to wait longer periods of time for help while other times are shorter. It is based on the caregiver status and if they are helping other residents at that moment. Staff attempt to help all residents as quickly as possible but sometimes it can be challenging. Residents are not upset with the wait times and understand as staff are having to help different residents at different times. Therefore, the allegation staff does not respond to resident’s call for assistance in a timely manner is unsubstantiated.
Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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