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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005927
Report Date: 12/23/2025
Date Signed: 12/23/2025 02:57:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Jessica Cho
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20251217161706
FACILITY NAME:ELEONOR'S PLACE 4FACILITY NUMBER:
306005927
ADMINISTRATOR:AVENDANO, DARYLLFACILITY TYPE:
740
ADDRESS:24431 ZANDRA DRIVETELEPHONE:
(949) 547-5377
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:6CENSUS: 5DATE:
12/23/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Mark Cruz- AdministratorTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff locked resident out of the facility.
Staff spoke to resident in an inappropriate manner.
Staff did not respect resident’s right to privacy.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jessica Cho made an unannounced visit for the purpose of initiating the complaint investigation into the above allegations. LPA met with Administrator (Admin) Mark Cruz and stated the reason for the visit. During the course of the investigation, LPA successfully interviewed two out of five residents and three out of four staff. LPA also obtained the following records for review: Resident Roster, Personnel Report Summary, Face Sheets, Physician's Reports, Admission Agreement, and care plans.

The investigation revealed the following: Regarding the allegation, Staff locked resident out of facility, it is alleged that Resident #1 (R1) was locked out of the facility by Staff #1 (S1) on November 18, 2025 approximately 12:00am. Based on the observation of the exterior perimeter of the facility, there are no surveillance cameras and on the front door to verify said incident. One out of two residents confirmed the allegation while none of the three staff were present when R1 had allegedly been locked out. LPA was unable to obtain S1's statement during a phone interview after multiple attempts.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20251217161706
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ELEONOR'S PLACE 4
FACILITY NUMBER: 306005927
VISIT DATE: 12/23/2025
NARRATIVE
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Regarding the allegation, Staff spoke to resident in an inappropriate manner, it was alleged Staff #2 (S2) had yelled at R1 after obtaining knowledge R1 sneaking in an unidentified male visitor in the evening. The two staff that were present during the meeting did not corroborate with the allegation indicating R1 was yelled at S2.

Regarding the allegation, Staff did not respect resident's right to privacy, it is alleged that staff follows and watches R1 outside compromising their personal freedom. Based on the review of records, R1 is ambulatory and independent with their activities of daily living and is able to leave the facility unassisted per the physician's report dated September 3, 2024. Based on the interviews, three out of three staff denied following R1 while one out of two residents confirmed the allegation. The three staff indicated that all staff maintains routine visual checks on R1 when they go outside to smoke in the late evening to ensure they remain safe and comfortable.

Based on the observation made, interviews which were conducted, and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff locked resident out of facility, Staff spoke to resident in an inappropriate manner, and staff did not respect resident's right to privacy are deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Mark Cruz, and a copy of this report was provided at exit.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2