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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006014
Report Date: 03/18/2026
Date Signed: 03/18/2026 03:32:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Kimberly Lyman
COMPLAINT CONTROL NUMBER: 22-AS-20250317161350
FACILITY NAME:RAYA'S PARADISE OF SAN CLEMENTEFACILITY NUMBER:
306006014
ADMINISTRATOR:WESTPHALN, MONICAFACILITY TYPE:
740
ADDRESS:101 AVENIDA CALAFIATELEPHONE:
(949) 420-9898
CITY:SAN CLEMENTESTATE: CAZIP CODE:
92672
CAPACITY:80CENSUS: 33DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Joshua Martinez and Monica WestphalnTIME COMPLETED:
03:06 PM
ALLEGATION(S):
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Resident was neglected leading to hospitalization
Facility failed to report incident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegations. LPA was greeted and granted entry by Executive Director Joshua Martinez and explained the reason for the visit. During the course of the investigation, the Department toured the facility and interviewed staff and witnesses as well as reviewed and obtained documentation such as Hospital medical records. Regarding the allegations that resident was neglected leading to hospitalization and facility failed to report incident, the investigation revealed the following:
Resident 1 (R1) admitted into the facility on September 25, 2024, with a known history of suicide attempt. On September 28, 2024, R1 was found lying on the ground outside the patio balcony on the second floor. R1 was complaining of pain to hip and knee. 911 was called and the resident was transported to the Hospital. First responders indicated that R1 had landed on their feet and fell backward. It was unknown if they had lost consciousness. The hospital admitting diagnoses included fractures to the vertebrae and femur and hemorrhages. Per hospital records, R1 suffered a fall from a height of greater than 3 feet and CONTINUED ON LIC 9099C DATED 03/18/2026
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Kimberly Lyman
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250317161350
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: RAYA'S PARADISE OF SAN CLEMENTE
FACILITY NUMBER: 306006014
VISIT DATE: 03/18/2026
NARRATIVE
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was listed as a suicide attempt. Hospital narrative indicates R1 has a history of schizophrenia, depression, anxiety and history of suicide attempt by jumping .Resident was admitted to the hospital and subsequently admitted into a skilled nursing facility for rehabilitation. R1 did not return to the facility after the stay at skilled nursing. Interview with facility Administrator (AD) Monica Westphaln indicates the resident was evaluated and cleared by R1’s physician and Nurse Practitioner Psychiatrist for suitability for admission into the facility. R1’s physician confirmed evaluating the resident to ensure the resident was stable before signing off on admission. Per interview conducted, R1’s physician felt the facility was not to blame for R1’s suicide attempt as they do not believe R1’s behavior could have been predicted by the facility given they were deemed suitable for admission.

During the investigation it was determined that while the facility utilizes video surveillance in common areas of the facility, the Administrator denied there was footage available. Interview with a facility staff member stated viewing the footage and observing nothing on the footage at that time. Facility staff interviewed confirmed status checks are done on residents every two hours. Four out of five staff interviewed stated that status checks were conducted on R1. Staff stated that R1 had been displaying unusual behavior prior to the fall and medication was being used to minimize their agitation and strange behaviors.

A self reported incident report was submitted to the Department on October 3, 2024, indicating that R1 had been found on the floor after a fall with knee and hip pain. There were no further details included in the report. Two out of three staff and one witness confirm being told by facility staff or management that R1 had jumped off the balcony. One staff member indicated being told by Administrator to say R1 had fallen rather than jumped. Administrator denies the resident jumped off the balcony.

Due to conflicting information, the Department is unable to corroborate the allegations Resident was neglected leading to hospitalization and facility failed to report incident. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Administrator, and a copy of this report was provided to facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Kimberly Lyman
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2