<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006174
Report Date: 02/17/2026
Date Signed: 02/17/2026 11:59:15 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Michael Tea
COMPLAINT CONTROL NUMBER: 22-AS-20260210124049
FACILITY NAME:SOPHIA'S GUEST HOMEFACILITY NUMBER:
306006174
ADMINISTRATOR:ESTEBAT, MARLENEFACILITY TYPE:
740
ADDRESS:14891 HOPE ST.TELEPHONE:
(657) 210-4914
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY:6CENSUS: DATE:
02/17/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:TIME COMPLETED:
12:13 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
- Licensee does not ensure that staff have required training
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry by Administrator (AD) Marlene Borromeo and explained the reason for the visit.

The Department received a complaint on Februrary 10, 2026, alleging that the licensee does not ensure that staff obtain required training. During the course of the investigation, LPA Tea conducted interviews, reviewed staff records, and verified training documentation.

Administrator (AD) Marlene Borromeo stated that she pays for annual staff training courses each year. She reported that staff complete their training through Assisted Living Education, a California Department of Social Services (DSS) approved Continuing Education Unit (CEU) vendor. AD Borromeo provided documentation showing proof of monthly payments toward the annual training program.
(Complaint investigation continued on LIC9099C)
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260210124049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SOPHIA'S GUEST HOME
FACILITY NUMBER: 306006174
VISIT DATE: 02/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
AD Borromeo stated that staff complete required annual training, which is monitored and reviewed during annual licensing inspections. She further reported that all staff will complete their annual training requirements by the next annual inspection, consistent with prior inspection reviews. When asked if there were any forged, altered, or duplicated training certificates or records, AD Borromeo denied any falsification of records and advised that Licensing may contact the training vendor for verification.

LPA interviewed two staff present at the facility during the visit. Both staff were recently hired and had not yet reached their one-year employment anniversary. Review of Regional Center regulations confirms that Direct Support Professional (DSP) training must be completed within one (1) year of hire. Therefore, the staff were still within the allowable time frame for completion. Both staff reported receiving on-the-job training and annual training. LPA reviewed personnel files and verified documentation of completed medication training and required annual training components. AD Borromeo explained that due to staff turnover, she prioritizes critical trainings, including medication administration and annual mandatory trainings, upon hire. LPA also reviewed training records for senior staff and verified completion of required annual DSP training hours.

At the time of the complaint, all staff training reviewed was current and valid. LPA further verified training documentation directly with the training vendor. LPA spoke with Taylor Dalhquist, Vice President of Operations, who confirmed that the training dates for the staff in question were valid and properly certified. She also confirmed that the Administrator maintains an annual training subscription, billed monthly, to ensure staff remain compliant with Licensing and Regional Center training requirements.

Based on interviews conducted, record reviews, and third-party verification of training documentation, there is insufficient evidence to support the allegation that the licensee does not ensure staff have required training. Therefore the allegation mention above has been determined as UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

No deficiencies cited at this time and an exit interview was conducted with Administrator (AD) Marlene Borromeo. A copy of the report was provided to the facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2