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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006180
Report Date: 05/23/2025
Date Signed: 05/23/2025 03:40:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2025 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250516105836
FACILITY NAME:VIVANTE NEWPORT CENTERFACILITY NUMBER:
306006180
ADMINISTRATOR:FOOTE, LIANAFACILITY TYPE:
740
ADDRESS:850 SAN CLEMENTE DRTELEPHONE:
(760) 547-2863
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:150CENSUS: 149DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Health Services Director-Hazel Rodriguez ZaragozaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility does not ensure residents are treated with dignity
Staff handled resident in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conduct an unannounced initial visit and to deliver findings on the above allegations received on May 16, 2025. LPA was greeted and granted entry into the facility and met with Health Services Director (HSD) Hazel Rodriguez Zaragoza. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that facility does ensure residents are treated with dignity. Resident 1 (R1) was admitted to the facility on January 27, 2023. During the course of the interviews with individuals one of eight individuals interviewed confirmed the allegations. During the investigation LPA reviewed documents including the Resident Rights in Assisted Living dated December 05, 2024 for Staff 1 (S1), dated April 24, 2024, for S2, and dated April, 01, 2024, for S3. During the course of the interviews with staff, S1 reported that residents are treated well and with respect. Per S2 the residents are treated with dignity and reported that staff are nice.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 22-AS-20250516105836
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: VIVANTE NEWPORT CENTER
FACILITY NUMBER: 306006180
VISIT DATE: 05/23/2025
NARRATIVE
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S3 reported that she treats the residents with respect and stated that she has never been rude to R1. During the course of the interviews with residents, R2 reported that staff treat him with respect. R2 stated that staff are friendly and accommodating.

Regarding the allegation that staff handled resident in a rough manner, the following was revealed: During the course of the interviews with staff, S1 reported that she has never witness staff handling the residents in a rough manner. S2 reported that he has never witness S3 pulling R1's or other residents' arm in a rough manner. Per S3 she has never handled the residents in a rough manner. S3 stated that the residents are assisted in a gentle manner. During the course of the interviews with residents, R2 reported that he has not been handled in a rough manner and stated that are amazing which is a big plus.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegation are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.


LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
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