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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006247
Report Date: 10/22/2025
Date Signed: 10/22/2025 05:09:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2024 and conducted by Evaluator Jerome Haley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240102114201
FACILITY NAME:FAMILY CHOICE SENIOR LIVINGFACILITY NUMBER:
306006247
ADMINISTRATOR:JUNGE, PAMELAFACILITY TYPE:
740
ADDRESS:3105 W. ORANGE AVENUETELEPHONE:
(714) 229-0069
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:30CENSUS: 23DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Pamela Junge - Executive Director TIME COMPLETED:
11:59 AM
ALLEGATION(S):
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Staff are not providing adequate food service to residents
Staff are not providing resident with privacy
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jerome Haley made unannounced follow up visit regarding the complaint allegations above. LPA Haley was greeted by staff and granted entry after explaining the reason for the visit

Regarding the allegation: Staff are not providing adequate food service to residents

During the investigation 12 interviews were conducted with facility residents and staff. 9 of 12 individuals provided information that contradicts the complaint allegation. When Resident 6 (R6) was asked about the food, R6 said, It’s pretty good. I have no complaints about that. When Resident 2 (R2) was asked about the food, the R2 said, It’s good. They do a good job. According to a staff member who was asked about the food S3 said, It’s enough for them. The problem is it’s not freshly made home cooked food.

Regarding the allegation: Staff are not providing resident with privacy
Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20240102114201
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: FAMILY CHOICE SENIOR LIVING
FACILITY NUMBER: 306006247
VISIT DATE: 10/22/2025
NARRATIVE
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9 of 12 individuals provided information that contradicts the complaint allegation. When Resident 2 (R2) was asked if they felt they have privacy, R2 said, Yeah… for a house. Resident 4 (R4) was also asked about privacy and said, Umm… Yeah, I say so. Four of five staff members all agree that the residents have privacy. One staff member’s response could not be used to support or deny the allegation.

Based on the information gathered during the investigation through interviews and observation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2