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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006247
Report Date: 10/22/2025
Date Signed: 10/22/2025 05:11:33 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2024 and conducted by Evaluator Jerome Haley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240102114201
FACILITY NAME:FAMILY CHOICE SENIOR LIVINGFACILITY NUMBER:
306006247
ADMINISTRATOR:JUNGE, PAMELAFACILITY TYPE:
740
ADDRESS:3105 W. ORANGE AVENUETELEPHONE:
(714) 229-0069
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:30CENSUS: 23DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Pamela Junge - Executive Director TIME COMPLETED:
12:59 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not providing adequate activities for residents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Regarding the allegation: Staff are not providing adequate activities for residents

9 of 12 individuals provided information that contradicts the complaint allegation. All the residents who were interviewed provided similar response when asked about activities. Residents like to participate in ping pong, bingo, puzzles, and are provided exercise time. All the staff who were asked about activities also provided similar responses regarding the activities provided and the times activities start. According to staff activities usually start around 10:00am and they go through lunch. After lunch activities resume with an exercise activity that starts around 2:00pm. According to Staff 4 (S4), we have nail day, puzzles, coloring, bingo, and workout exercises from 2:00pm – 3:00pm.

Based on the information gathered through interviews and observation the following allegation: Staff are not providing adequate activities for residents is deemed unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis.
An exit interview was conducted, and a copy of this report was provided.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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