306006247-3-27-2026-22-AS-LMOA-DSP7RL-20260330215340

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006247
Report Date: 03/27/2026
Date Signed: 03/27/2026 12:51:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2025 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250213094301

FACILITY NAME:	FAMILY CHOICE SENIOR LIVING		FACILITY NUMBER:	306006247
ADMINISTRATOR:	JUNGE, PAMELA		FACILITY TYPE:	740
ADDRESS:	3105 W. ORANGE AVENUE		TELEPHONE:	(714) 229-0069
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92804
CAPACITY:	30	CENSUS: 26	DATE:	03/27/2026
		UNANNOUNCED	TIME BEGAN:	11:19 AM
MET WITH:	Pamela Junge-Administrator		TIME COMPLETED:	01:01 PM

ALLEGATION(S):

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Staff do not follow infection control requirements
Staff do not provide adequate food service
Staff allow the residents to share personal equipment
Staff do not properly maintain the facility
Staff do not keep the facility free from mold
Staff do not follow proper food handling techniques

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on February 13, 2025. LPA was greeted and granted entry into the facility and met with Administrator (AD) Pamela Junge. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that staff do not follow Infection Control requirements. Regarding the allegation the following was revealed: During the investigation LPA reviewed the staff training/skills check list dated October/November 2024 for Staff 1 (S1) through S3. Per skills check list, S1-S3 completed their training on Infection Control. During the interviews with residents, Resident 1 (R1) reported that staff use gloves when changing diapers. Per R2, she sees staff washing their hands all the time. R3 stated that when staff are working staff use a mask and wear gloves and reported that staff use hand sanitizer after helping the residents. During the interviews with staff, Staff 1 (S1) reported that staff are following the Infection Control requirements when assisting the residents.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250213094301

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: FAMILY CHOICE SENIOR LIVING	FACILITY NUMBER: 306006247
	VISIT DATE: 03/27/2026

NARRATIVE

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During the interviews the AD reported that when staff get hired, they are trained on Infection Control and reported that staff wear gloves and a mask as needed, for example when changing a resident's diaper. Per AD, staff use hand sanitizer and wash their hands as needed.

Regarding the allegation that staff do not provide adequate food service, the following was revealed: During the initial visit on February 20, 2025, LPA tour the facility and observed as the cook washed her hands after returning from break. LPA observed the cook preparing the meals in a clean kitchen. During the interviews with residents, R1 reported that the food is good and stated that the food is always clean and fresh. Per R2, the food is fine and stated that she never gets leftovers. R3 stated that the food service is good and reported that the food is healthy just not his favorite. During the interviews with staff, S1 stated that whatever food is left over in the residents' plates will be thrown away. S1 reported that she makes extra food in case the residents want more and stated that any extra cooked food in the refrigerator is clean. During the interviews the AD reported that staff provide adequate food service. AD stated that the cook disinfects the kitchen before and after using it and reported that the residents do not get other residents’ leftovers.

Regarding the allegation that staff allow the residents to share personal equipment, the following was revealed: During the course of the interviews with residents, R1 reported that the residents share the shower chair and stated that staff clean the shower chairs. Per R2, after each shower staff clean the shower chair. R3 stated that he is not aware of residents sharing personal equipment. During the interviews with staff, S1 reported that she is not aware of the residents sharing personal equipment. During the interviews AD reported that the shower chairs get disinfected before another resident uses it.

Regarding the allegation that staff do not properly maintain the facility, the following was revealed: During the initial visit on February 20, 2025, and subsequent visit on March 27, 2026, LPA tour the facility and observed the facility to be in good repair, clean and sanitary. During the interviews with residents, R1 reported that the facility is not in disrepair. Per R2, staff keep the facility clean. R3 stated that the facility is always clean, reported that there are no hazards and stated that nothing is broken. During the interviews with staff, S1 reported that staff properly maintain the facility. During the interviews AD reported that staff properly maintain the facility.

CONTINUED ON LIC9099-C...

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250213094301

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: FAMILY CHOICE SENIOR LIVING	FACILITY NUMBER: 306006247
	VISIT DATE: 03/27/2026

NARRATIVE

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Regarding the allegation that staff do not keep the facility free from mold, the following was reveled: During the initial and subsequent visits LPA tour the facility bathrooms and did not observed mold in the showers. During the interviews with residents, R1 reported that he has not seen mold in the restrooms. Per R2, there is no mold in the showers. R3 stated that he has not seen mold in the bathroom shower. During the interviews with staff, S1 reported that there is no mold in the bathrooms. During the interviews the AD reported that the facility does not have mold.

Regarding the allegation that staff do not follow proper food handling techniques, the following was revealed: During the initial visit LPA observed as the cook washed her hands after coming back from their break. During the subsequent visit LPA observed the cook wearing a mask and a hat while cooking. During the interviews with residents, R1 reported that staff are following proper food handling techniques and stated that the cook is very good. Per R2, the food is good and stated that staff are following proper food handling techniques. R3 stated that staff disinfect before preparing and after serving the meals. During the interviews with staff, S1 reported that she washes her hands with antibacterial soap and stated that she changes her gloves as needed. S1 stated that she is following proper food handling techniques. Per AD, the cook is careful when cooking and reported that the cook disinfects and washes her hands as needed.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Junge, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026

LIC9099 (FAS) - (06/04)

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