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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006249
Report Date: 04/29/2026
Date Signed: 04/29/2026 02:12:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Joseph Alejandre
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260428130939
FACILITY NAME:OC HOME OF LAGUNA NIGUELFACILITY NUMBER:
306006249
ADMINISTRATOR:ANGELES, LOIDAFACILITY TYPE:
740
ADDRESS:23962 HILLHURST DRIVETELEPHONE:
(949) 202-8908
CITY:LAGUNA NIGUELSTATE: CAZIP CODE:
92677
CAPACITY:6CENSUS: 4DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Loida Angeles, Rachel TutopTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Facility is malodorous
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegation listed above. LPA met with Administrator Rachel Tutop and explained the reason for the visit. The investigation into the allegation, facility is malodorous, revealed the following. It was reported that strong odors are coming from the facility possibly due to faulty plumbing. LPA toured the inside and outside of the facility. Facility is a single story house with 7 bedrooms (1 bedroom is for staff), 5 bathrooms, kitchen/dining room, living room and a 2 car garage that is being used for storage. LPA inspected all 5 bathrooms and the kitchen. LPA observed all plumbing is operational with no issues. LPA did not detect any odors inside of the facility. LPA observed the inside of the facility is clean. LPA toured the outside of the facility. The trash/recycle cans are stored on the East side of the house. There are 7 trash/recycle cans. LPA smelled the green can for yard waste and the brown can marked as recyclable, both have a strong fertilizer odor, that could be detected from around 3 feet away without opening the lid. LPA observed a mop bucket with water on the east side of the house. LPA could smell a strong chemical odor from the mop bucket water from 3 feet away.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20260428130939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: OC HOME OF LAGUNA NIGUEL
FACILITY NUMBER: 306006249
VISIT DATE: 04/29/2026
NARRATIVE
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Staff emptied the mop bucket at the request of the LPA and rinsed out the mop bucket. LPA observed that on the East side of the house there is a planter area that has trees and shrubs. LPA could smell a strong fertilizer odor coming from the area but could not pinpoint the source. There was nothing visible that would cause the odor coming from that area. Based on the evidence gathered the preponderance of evidence standard has met therefore the allegation is substantiated. Deficiencies are being cited per Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of the report provided along with appeal rights.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20260428130939
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: OC HOME OF LAGUNA NIGUEL
FACILITY NUMBER: 306006249
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/08/2026
Section Cited
CCR
87303(a)
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The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement is not being met was evidenced by,
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Licensee agrees to clean or replace the green can for yard waste and the brown can marked as recyclable and to submit proof to LPA by the POC due date.
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LPA could detect a strong odor from 2 trash/recycle cans, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3