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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006372
Report Date: 04/30/2025
Date Signed: 04/30/2025 04:06:19 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Jerome Haley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250428165451
FACILITY NAME:HIGHTOWER RESIDENTIAL CAREFACILITY NUMBER:
306006372
ADMINISTRATOR:ARONNE, CELFAFACILITY TYPE:
740
ADDRESS:23391 CAVANAUGH ROADTELEPHONE:
(949) 500-3760
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:6CENSUS: 4DATE:
04/30/2025
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Celfa Aronne - Licensee TIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Resident is being held against their will.
Facility failed to provide incontinent care.
Facility failed to provide the resident water.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jerome Haley made unannounced visit to begin the investigation into the complaint received April 28, 2025. LPA Haley was greeted by staff and explained the reason for the visit upon entry. Staff contacted the Licensee/Administrator via telephone who arrived a short time later.

Regarding the allegation: Resident is being held against their will.
During the investigation, 5 individuals were interviewed including Resident 1 (R1) and a family member of R1. 0 of 5 individuals interviewed were able to corroborate the allegation. Document review and interviews revealed that R1 has a stroke, fell, and sustained a head injury. According to R1, when R1 fell, the resident hit their head and sustained an injury near the temple area and the resident stated when they stood up they could not talk. R1 couldn’t make out what was coming out of their mouth. The R1 explained with speech therapy, their speech has improved to where it is today. According to a family member of the resident, after R1’s stroke, the hospital recommended the facility for the resident to reside as there were concerns with R1's activities of daily living and mobility.
Continued no LIC9099C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250428165451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: HIGHTOWER RESIDENTIAL CARE
FACILITY NUMBER: 306006372
VISIT DATE: 04/30/2025
NARRATIVE
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Further, the family member of R1, relocated from out of state to be available for R1’s care and financial needs. During the visit, R1's pre-admission appraisal, physicians report, and care plan were all reviewed. The care being provided was consistent with the documents that were reviewed and R1's diagnoses.

Regarding the allegation: Facility failed to provide incontinent care.

0 of 5 individuals interviewed were able to corroborate the allegation. None of the individuals could provide any information or evidence to support the allegation. According to 3 individuals that were interviewed, including R1, and a family member of R1, the resident can go to the restroom on their own. R1 said at night when the residents needs to go to the restroom, R1 gets out of bed and by the time R1 turns on the light, the caregivers are running to the room to ask if everything’s okay. R1’s family member stated R1’s pull ups are for emergencies only. The family member explained one of the residents medications causes diarrhea that R1 cannot control. During the visit, LPA did not observe any smells or stains in R1’s bedroom. All resident bedrooms were clean, organized, and there were no odors. No signs of a lack of incontinent care were present. Photos were taken.

Regarding the allegation: Facility failed to provide the resident water.

0 of 5 individuals interviewed were able to corroborate the allegation. None of the individuals could provide any information or evidence to support the allegation. According to two staff members that were interviewed, residents have sippy cups that are filled with water near them through out the day. If they don’t have their sippy cup with them, they have a bottle of water. During the interview with R1, there was a bottle of Smart water on their nightstand. R1 drank out of the bottle throughout the interview process. When R1 was asked about getting water, R1 stated there’s a water tap in the kitchen that gives you cold and hot water and said there’s a faucet too. R1 stated they prefer the faucet because the water machine is too complicated.

Based on the information gathered during through interviews, document review, and observation, the allegations are deemed Unfounded, meaning the allegations are false, could not have happened and/or are without a reasonable basis.



An exit interview was conducted, and a copy of this report was provided.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2