306006372-8-18-2025-22-AS-APAO-DL22QL-20250829173603

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006372
Report Date: 08/18/2025
Date Signed: 08/18/2025 01:09:50 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2025 and conducted by Evaluator Celine Rodriguez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250811104443

FACILITY NAME:	HIGHTOWER RESIDENTIAL CARE		FACILITY NUMBER:	306006372
ADMINISTRATOR:	ARONNE, CELFA		FACILITY TYPE:	740
ADDRESS:	23391 CAVANAUGH ROAD		TELEPHONE:	(949) 500-3760
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	6	CENSUS: 6	DATE:	08/18/2025
		UNANNOUNCED	TIME BEGAN:	07:00 AM
MET WITH:	Facility Administrator - Celfa "Norma" Aronne & House Manager - Reyna Zamarripa		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Resident developed pressure injuries in care.
Staff did not allow resident visitation at the facility.
Staff did not allow resident phone calls at the facility.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced 10-day visit to the facility for the complaint and to deliver the findings. LPA Rodriguez explained the purpose of today's visit, was greeted, and granted entry by staff on duty. For this visit, LPA met with Facility Administrator (AD) Celfa "Norma" Aronne and House Manager (HM) Reyna Zamarripa.

During the investigation, LPA Rodriguez toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed.

It was alleged that resident developed pressure injuries in care. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. Per observation, resident 1 (R1) has a small sore located on the tailbone, however it was not due to the facility care. Per documentation review and confirmation from R1’s power of attorney (POA), R1 obtained the sore prior to admission into the facility, and that facility staff are currently attending to it.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250811104443

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: HIGHTOWER RESIDENTIAL CARE	FACILITY NUMBER: 306006372
	VISIT DATE: 08/18/2025

NARRATIVE

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It was alleged that staff did not allow resident visitation at the facility. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. Per observation and documentation review, facility has a visitation log, and it was observed that each visitor signs in. During the visit, LPA observed multiple visitors signing in and visiting residents.

It was alleged that staff did not allow resident phone calls at the facility. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. It was observed that R1’s family would call R1, however R1 would decline in wanting to speak to specific family members due to being “scared”. Per documentation review, it was observed that R1’s POA has placed certain individuals on a “do not call list”, due to those individuals contributing to heightening R1’s anxiety.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, this allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted with AD Aronne & HM Zamarripa.

A copy of this report was provided and explained.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

LIC9099 (FAS) - (06/04)

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