306006372-8-18-2025-22-AS-SSAS-DL5NC2-20250902101957

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306006372
Report Date: 08/18/2025
Date Signed: 08/18/2025 02:49:25 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Celine Rodriguez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250812084040

FACILITY NAME:	HIGHTOWER RESIDENTIAL CARE		FACILITY NUMBER:	306006372
ADMINISTRATOR:	ARONNE, CELFA		FACILITY TYPE:	740
ADDRESS:	23391 CAVANAUGH ROAD		TELEPHONE:	(949) 500-3760
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	6	CENSUS: 6	DATE:	08/18/2025
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Facility Administrator - Celfa "Norma" Aronne & House Manager - Reyna Zamarripa		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are not meeting resident's diapering needs
Staff are not providing adequate food service to resident
Staff do not ensure resident has privacy
Staff are not providing activities for resident

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced 10-day visit to the facility for the complaint and to deliver the findings. LPA Rodriguez explained the purpose of today's visit, was greeted, and granted entry by staff on duty. For this visit, LPA met with Facility Administrator (AD) Celfa "Norma" Aronne and House Manager (HM) Reyna Zamarripa.

During the investigation, LPA Rodriguez toured the physical plant of the facility, conducted interviews, and requested copies of pertinent records reviewed.

It was alleged that staff are not meeting resident's diapering needs. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. During the tour of the facility, LPA observed staff actively assisting residents with their diapering needs. It was also observed that the facility has adequate supply of diapering supplies and that all residents were clean.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 22-AS-20250812084040

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: HIGHTOWER RESIDENTIAL CARE	FACILITY NUMBER: 306006372
	VISIT DATE: 08/18/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was alleged that staff are not providing adequate food service to resident. LPA conducted 6 resident interviews of which all 6 interviews did not corroborate with the allegation by stating that the food being served was “good” and also confirmed that the facility staff will ask each resident what kind of food they want, to which all 6 residents provided confirmation that facility will always serve their preferred foods. LPA conducted 2 staff interviews of which 2 interviews did not corroborate with the allegation by stating that despite the facility having a menu, the residents are always asked what they prefer to eat that day, or alternatives are provided. LPA reviewed the facility menu, and observed that the daily menu includes fruits, vegetables, meat, dairy, and carbs. Meals are served three times a day, and snacks are provided regularly, while adhering to each resident’s dietary needs.

It was alleged the staff do not ensure resident has privacy. LPA conducted 6 resident interviews of which all 6 interviews did not corroborate with the allegation by stating that the facility will provide privacy when requested (such as during phone calls, or private conversations). LPA conducted 2 staff interviews of which 2 interviews did not corroborate with the allegation. Per documentation review, it was observed that each resident was educated on their personal rights.

It was alleged that staff are not providing activities for resident. 6 out of 6 resident interviews, and 2 of out 2 staff interviews did not corroborate with the allegation. During the tour of the facility, LPA observed residents engaging in their preferred activities and residents were observed to be content. LPA also observed that the facility has a schedule of activities posted on a whiteboard in the hallways, of which activities include: art class, bingo, and a variety of other games.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, this allegation was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted with AD Aronne & HM Zamarripa.

A copy of this report was provided and explained.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2