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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006386
Report Date: 02/19/2026
Date Signed: 02/20/2026 02:07:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/15/2025 and conducted by Evaluator Eboni Bentley
COMPLAINT CONTROL NUMBER: 22-AS-20250915114013
FACILITY NAME:SEASIDE TERRACEFACILITY NUMBER:
306006386
ADMINISTRATOR:PEDROZA, TRICIAFACILITY TYPE:
740
ADDRESS:9925 LA ALAMEDA AVETELEPHONE:
(714) 962-5531
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:250CENSUS: 162DATE:
02/19/2026
UNANNOUNCEDTIME BEGAN:
05:00 PM
MET WITH:Ephantus Warui- AdministratorTIME COMPLETED:
07:30 PM
ALLEGATION(S):
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Staff did not seek medical attention for resident.
Staff did not safeguard resident’s personal belongings.
Staff did not notify resident of changing room.
INVESTIGATION FINDINGS:
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On February 19, 2026, Licensing Program Analyst (LPA) Eboni Bentley arrived at the facility for an unannounced subsequent complaint investigation into the above allegations. LPA was greeted and granted entry after stating the purpose of the visit to Administrator (AD) Ephantus Warui.

The investigation into the above allegations revealed the following:
During the course of the investigation, LPA conducted a tour of the physical plant and obtained pertinent documentation which includes Resident/Personnel Rosters, Personnel Reports, Staff Contacts, Resident 1 and Resident 2 (R2) Face Sheets, Physician’s Report, Progress Note, Community Policy Violation Warnings, Admission Agreement, House Rules, Theft and Loss Policy and Procedure, Resident Personal Property and Valuables (LIC621), and Hospital Discharge records.

CONTINUE TO LIC9099-C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20250915114013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SEASIDE TERRACE
FACILITY NUMBER: 306006386
VISIT DATE: 02/19/2026
NARRATIVE
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Regarding the allegation, Staff did not seek medical attention for resident, it is alleged that staff did not seek medical attention in a timely manner for R2. Five out of five facility staff denied the allegation, stating R2 that emergency services were called promptly when R2 reported chest pain and difficulty breathing. The resident was transported to the hospital, and passed away there thre days later. During an interview conducted, R2’s family/Witness 2 (W2) denied the allegation, stating that they believe the facility contacted emergency services timely and do not suspect any delay in response. Based on Hospital Discharge records dated June 4 2025, R2 passed away on May 31, 2025 due to a preexisting condition.

Regarding the allegation, Facility failed to safeguard resident’s personal items, it is alleged that staff did not safeguard Resident 1’s personal belongings by removing and/or disposing of residents’ cooking appliances, cookware, refrigerator, vegan food items, cash, and additional personal items without residents’ consent on September 12, 2025. LPA conducted interviews with Resident 1 (R1), Witness 1 (W1), four additional residents, and five staff. During the course of the investigation, R1 and W1 provided LPA with a list of personal belongings that were reported to have been removed from R1’s room by staff on September 12, 2025, without R1’s consent. Based on records reviewed, the facility provided all residents with notice on two separate occasions, that rooms would be inspected and hazardous items and items that may create a risk to residents’ health and safety, would be removed. Five out of five facility staff interviewed, denied the allegation, stating that R1 was present during the inspection of the room, the room required deep cleaning due to unsanitary conditions including: scattered and rotten food, and soiled carpet damage, which posed an immediate risk to R1 and roommate. When interviewed, R1 was not able to provide proof that cash on list provided, was in the R1’s room on September 12, 2025 and removed by staff. Personal property on R1’s list, including cash, was not inventoried upon admission, as per the Resident Personal Property and Valuables (LIC621). LPA conducted a follow-up interview with R1 and it was confirmed that the LIC621 was not completed or updated by the resident upon or after admission. R1 stated they started to bring in more items that were hard to track and notify the facility about the existence of such items.During a walk though of R1’s room, LPA observed R1’s room, the room was found unorganized and unsanitary with unwrapped food on the table and gnats flying around the uncovered food. Based on LPA’s observations, the uncovered food had been sitting on the table for several hours or longer. The refrigerator was observed in unsanitary condition with 3-4 spills in different areas inside, that had not been wiped/cleaned, and there were multiple food items inside the refrigerator with mold growing on them. LPA also observed perishable and non-perishable food items in R1s room that were past the expiration date. Photos were taken.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20250915114013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SEASIDE TERRACE
FACILITY NUMBER: 306006386
VISIT DATE: 02/19/2026
NARRATIVE
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Additionally, four out of five residents interviewed denied the allegation and confirmed that the facility provided all residents with notice on two separate occasions, indicating hazardous items and items that may create a risk to residents’ health and safety would be removed from their rooms.

Regarding the allegation, Staff did not notify resident of changing rooms, it is alleged that staff did not give R1 advanced notice of room change from #286 to #287 on September 12, 2025. Record review of R1’s Admission Agreement signed on December 30, 2024, 12. Room Change Notification states the resident will be notified 30 days in advance of room change “unless …necessary due to any emergency.” Five out of five staff interviewed stated R1’s room was in such unsanitary conditions, including the soiled carpet, that there was an emergent need to relocate R1 and roommate to the neighboring room (Room #287) without advanced notice. Room# 287 had been previously remolded, with newly finished hard wood floors. During interview, R1 stated they would prefer to remain in Room #287, even after renovations are completed on Room #286, where they previously resided.

Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations, Staff did not seek medical attention for resident, Staff did not safeguard resident’s personal belongings, and Staff did not notify resident of changing room, are deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Ephantus Warui, and a copy of this report was provided at exit.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 02/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026
LIC9099 (FAS) - (06/04)
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