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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006473
Report Date: 12/18/2025
Date Signed: 12/18/2025 04:25:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Claudia Gutierrez
COMPLAINT CONTROL NUMBER: 22-AS-20251211114703
FACILITY NAME:CRESCENDO SENIOR LIVINGFACILITY NUMBER:
306006473
ADMINISTRATOR:GALAL, LAURELFACILITY TYPE:
740
ADDRESS:351 EAST PALM DRIVETELEPHONE:
(714) 528-4990
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:210CENSUS: 91DATE:
12/18/2025
UNANNOUNCEDTIME BEGAN:
07:30 AM
MET WITH:Laurie GalalTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff handled resident roughly
INVESTIGATION FINDINGS:
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An unannounced complaint investigation was conducted on this day by Licensing Program Analyst (LPA) Claudia Gutierrez regarding the allegation mentioned above. LPA met with Executive Director (ED) Laurie Galal and discussed the purpose of the inspection.

Regarding the allegation, Staff handled resident roughly, the following was revealed: it is alleged (Staff 1) S1 grabbed Resident 1 (R1) and had them "dangling" for about five to seven minutes. Interviews were conducted with R1, four additional facility residents, S1, and two additional staff. During their interview, R1 corroborated the allegation and stated S1 handled them in a rough manner while assisting them with Activities of Daily Living (ADLs). Per R1, S1 lifted them up in a rough manner using their arms, however, was unable to go into further detail or indicate if S1's actions led to an injury. During their interview, four of four additional residents interviewed denied being handled in a rough manner and denied having any knowledge of staff handling any resident, including R1, in a rough manner. (Cont. LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20251211114703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CRESCENDO SENIOR LIVING
FACILITY NUMBER: 306006473
VISIT DATE: 12/18/2025
NARRATIVE
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 During their interview, S1 denied the allegation and stated they are never alone with R1 as it takes at least four care staff to assist R1 with ADLs, and they would be physically unable to lift R1 independently due to R1’s weight. Per R1’s Physician Report (LIC602A), R1’s weight is 335 lbs and R1 requires assistance with repositioning and transferring. During their interview, S2 stated R1 had informed them S1 had handled them in a rough manner by cradling them and lifting them up in the air. Per S2, they were unsure how the events had unfolded, but stated they were unsure S1 would be able to lift R1 as described, due R1’s weight. During their interview, S3 stated R1 had informed several staff members that S1 had lifted them by the head and neck area and swung R1 around for 10 to 15 minutes. Per S3, due to R1's size and weight, all care staff present on shift are necessary to assist R1 with ADLs, and they were unsure of how S1 would have been able to lift or swing R1 by the head and neck.

Due to the allegation being uncorroborated during interviews conducted, the Department is unable to determine if Staff handled resident roughly. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2