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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306006499
Report Date: 11/25/2025
Date Signed: 11/25/2025 03:07:09 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2024 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240819125010
FACILITY NAME:A TOUCH OF CARE ASSISTED LIVING VIIIFACILITY NUMBER:
306006499
ADMINISTRATOR:QUE, JUNDITHFACILITY TYPE:
740
ADDRESS:885 S ESPLANADE ST.TELEPHONE:
(661) 269-6358
CITY:ORANGESTATE: CAZIP CODE:
92869
CAPACITY:6CENSUS: 5DATE:
11/25/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Glenn De Los Reyes-CaregiverTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Visitor got bit by facility dog
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on August 19, 2024. LPA was greeted and granted entry into the facility and met with Caregiver Glenn De Los Reyes. LPA explained the reason for the visit. Administrator (AD) Jundith Que arrived shortly after.

This Department has investigated the complaint alleging that visitor got bit by facility dog. Regarding the allegation the following was revealed: During the initial visit on August 23, 2024, and subsequent visit on November 25, 2025, LPA tour the facility and did not observe a dog in the facility. During the course of the interviews AD reported that the incident happened in the front property. During the course of the investigation LPA reviewed the City of Orange Accessory Dwelling Unit (ADU) building permit dated March 31, 2022. Per building permit, the permit was issued for 887 and not for A Touch of Care Assisted Living VIII. During the course of the interviews with the staff, Staff 1 (S1) reported that the incident happened by the driveway next to 887 and stated that there is not a dog in the facility.
CONTINUED ON LIC9099-C...
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20240819125010
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: A TOUCH OF CARE ASSISTED LIVING VIII
FACILITY NUMBER: 306006499
VISIT DATE: 11/25/2025
NARRATIVE
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Therefore, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.
LPA Ramirez conducted an exit interview with AD Que, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2