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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 312700555
Report Date: 07/29/2025
Date Signed: 07/29/2025 03:59:57 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Graham Gunby
COMPLAINT CONTROL NUMBER: 59-AS-20250127111610

FACILITY NAME:SUMMERSET LINCOLN ASSISTED LIVINGFACILITY NUMBER:
312700555
ADMINISTRATOR:MEGAN GALLAGHERFACILITY TYPE:
740
ADDRESS:550 2ND STTELEPHONE:
(916) 644-3151
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:162CENSUS: DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
09:42 AM
MET WITH:Executive Director, Sabrina BoyleTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Staff are mishandling resident medications
Resident are not treated with dignity and respect
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Graham Gunby arrived unannounced on 07/29/2025 to complete and deliver findings to a complaint received on 01/27/2024. LPA met with Executive Director, Sabrina Boyle and explained the purpose of the visit.

Throughout the course of the investigation, the department conducted interviews and record reviews.

Please continue to LIC9099C..
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 59-AS-20250127111610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SUMMERSET LINCOLN ASSISTED LIVING
FACILITY NUMBER: 312700555
VISIT DATE: 07/29/2025
NARRATIVE
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Allegation: Staff are mishandling resident medications
During the course of the investigation, LPA interviewed Executive Director, three (3) caregivers/med-techs, and one (1) resident. LPA reviewed Medication Administrator Record (MAR) for R1 and found no discrepancies in the files. Through interviews with S2, S3, and S4 it was determined that several med-techs would review the MARs throughout the week. LPA did an audit comparing physicians’ orders and the present medications. LPA observed all prescribed and scheduled medications were available to R1. Based on facility tour, interviews and observation, the department found this allegation is to be UNFOUNDED.

Allegation: Resident are not treated with dignity and respect


During facility visits LPA observed staff were attentive to resident’s needs and providing them privacy while taking care of them and during resident’s personal time with families and visitors. During residents’ interviews, R1 stated that facility staff are meeting their care needs and did not express any concerns with privacy, respect or dignity. R1 indicated that staff were treating all residents with dignity and respect and did not express any issues. Based on facility tour, interviews and observation, the department found this allegation is to be UNFOUNDED.

Based on information obtained, LPA finds the above allegation to be UNFOUNDED- A finding that the complaint is Unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
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