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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 312700676
Report Date: 08/19/2025
Date Signed: 08/20/2025 02:28:17 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Graham Gunby
COMPLAINT CONTROL NUMBER: 59-AS-20250609132607
FACILITY NAME:SILVANA SENIOR CAREFACILITY NUMBER:
312700676
ADMINISTRATOR:DANIEL LUCAFACILITY TYPE:
740
ADDRESS:4748 ROBIN CTTELEPHONE:
(916) 824-2025
CITY:ROCKLINSTATE: CAZIP CODE:
95677
CAPACITY:6CENSUS: 5DATE:
08/19/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Caregiver - Marta BarosTIME COMPLETED:
01:43 PM
ALLEGATION(S):
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Facility staff are not treating residents with dignity
Facility staff are not providing assistance with hygiene for residents in need
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Graham Gunby arrived unannounced on 08/19/2025 to complete and deliver findings to a complaint received on 06/09/2024. LPA met with Caregiver, Marta Baros and explained the purpose of the visit.

Throughout the course of the investigation, the department conducted interviews and record reviews.

Please continue to LIC9099C..
Unfounded
Estimated Days of Completion: 90
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250609132607
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SILVANA SENIOR CARE
FACILITY NUMBER: 312700676
VISIT DATE: 08/19/2025
NARRATIVE
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Facility staff are not treating residents with dignity

The department conducted a tour of the facility on 06/16/25 and conducted interviews with residents and staff. LPA interviewed (3) staff and (1) resident. Interviews indicated that all staff are treating all residents with dignity and respect. LPA observed during facility tour on 06/16/25 and 08/19/2025 that facility staff appeared to be attentive to resident’s needs and treating residents with dignity and respect. During residents’ interviews, residents stated that facility staff is treating all residents with respect and dignity and did not express any concern in this area.

Based on facility tour, interviews and observation, department found out that there is no evidence that facility staff do not treat resident with respect, therefore this allegation is found to be UNFOUNDED. Exit interview conducted. A copy of this report was emailed to the Administrator.

Facility staff are not providing assistance with hygiene for residents in need

Based on observations and interviews, it has been concluded that facility has adequate supplies for all hygiene supplies including soap, toilet paper and paper towels. Furthermore, staff is providing assistance to residents with their hygiene needs per their care needs with no issues. Through interviews with S1, R1 receives full hygiene assistance throughout the day. LPA observed R1’s room to be clean an odor free with no stains on the bedding or ground. LPA found hygiene needs have been met.

Based on facility tour, interviews and observation, department found out that there is no evidence that facility staff are not providing assistance with hygiene for residents in need, therefore this allegation is found to be UNFOUNDED. Exit interview conducted. A copy of this report was emailed to the Administrator.

SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Graham Gunby
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2025
LIC9099 (FAS) - (06/04)
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