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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 312700958
Report Date: 10/22/2025
Date Signed: 10/22/2025 01:42:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Kevin Mknelly
COMPLAINT CONTROL NUMBER: 59-AS-20250708140603
FACILITY NAME:SILVANA SENIOR CARE 2FACILITY NUMBER:
312700958
ADMINISTRATOR:LUCA DANIELFACILITY TYPE:
740
ADDRESS:1245 CRESCENDO DRTELEPHONE:
(916) 586-4713
CITY:ROSEVILLESTATE: CAZIP CODE:
95678
CAPACITY:6CENSUS: 5DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Caregiver/ designee Geta PopTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
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9
Staff did not respect resident’s choices regarding their care needs.
Staff did not ensure resident had the ability to request assistance when needed.
Staff did not respond to resident’s request for assistance with care needs in a timely manner.
Staff did not dispense medication according to doctor’s orders.
Staff did not provide adequate personal hygiene care to resident.
Staff did not follow proper personal hygiene protocols.
Licensee did not ensure facility was free from pests.
Staff did not ensure mats provided to residents maintained slip-resistant properties.
Licensee did not provide planned activities for residents.
INVESTIGATION FINDINGS:
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13
On 10/21/25 Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with designee. Administrator was informed of the visit by phone.

LPA conducted records review , facility inspection and extensive interviews.
LPA is unable to find and or meet the preponderance, per policy.
Specific to the allegations pertaining to R1: Staff did not respect resident’s choices regarding their care needs; Staff did not ensure resident had the ability to request assistance when needed; Staff did not respond to resident’s request for assistance with care needs in a timely manner; Staff did not dispense medication according to doctor’s orders; Staff did not provide adequate personal hygiene care to resident; and, Staff did not follow proper personal hygiene protocols, additional corroborating eveidence was not found during this investigation. Report continued...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Kevin Mknelly
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250708140603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: SILVANA SENIOR CARE 2
FACILITY NUMBER: 312700958
VISIT DATE: 10/22/2025
NARRATIVE
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Regarding the general allegations: Licensee did not ensure facility was free from pests; Staff did not ensure mats provided to residents maintained slip-resistant properties; Licensee did not provide planned activities for residents, LPA did not find additional corroborating evidence to support the allegations. Regarding activities, LPA advised licensee to continue to develop activities for those residents with varied abilities and interests that fall outside the standard routine activities offered to the group.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview with administrator.
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Kevin Mknelly
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2