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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313600444
Report Date: 08/26/2025
Date Signed: 08/26/2025 04:06:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Tanya Washington
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250822162129
FACILITY NAME:STAR OAKHILLSFACILITY NUMBER:
313600444
ADMINISTRATOR:CONNIE GAUDIOFACILITY TYPE:
840
ADDRESS:9233 TWIN SCHOOL RDTELEPHONE:
(916) 791-8442
CITY:GRANITE BAYSTATE: CAZIP CODE:
95746
CAPACITY:300CENSUS: 116DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
01:55 PM
MET WITH:Jamie Hudson and Mackenzie DaileyTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Licensee does not ensure there is sufficient indoor activity space for children in care
Staff keep children outside during the extreme heat weather
INVESTIGATION FINDINGS:
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On Tuesday, August 26, 2025, Licensing Program Analysts (LPAs) Tanya Washington and Amanda Sutter met with Facility Representative, Mackenzie Dailey for an unnannouced complaint investigation. Regional Administrator, Jamie Hudson arrived at the facility to assist with the inspection. Upon arrival, there were no children in care. Reporting Party alleged that the licensee does not ensure there is sufficient indoor activity space for children in care as well as staff keep children ouside during the extreme heat weather.

LPAs toured the facility grounds, classroom 504, 505, restroom areas and gym (multi purpose room). Approximately at 2:20 PM, LPAs observed 21 children in classroom 505 supervised by 2 staff. LPAs observed 38 children on a fenced playground having snack in the shaded area and 57 children on another black top under a shade structure supervised by sufficient amount of staff.

During the course of the investigation, LPAs learned that the facility lost access to classrooms 101, 310, 503 and have limited access to gym (multi purpose room). LPAs reviewed the Facility Lease Agreement between Eureka Union School District and S.T.A.R. Education for 2022-23.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250822162129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: STAR OAKHILLS
FACILITY NUMBER: 313600444
VISIT DATE: 08/26/2025
NARRATIVE
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Regional Administrator Jamie Hudson stated that this is the most recent contract between the two programs. The contract states that STAR has access to Classrooms 504 and 505. The program also has access to the Gym (also called Multi-Purpose room), but does not have priority over school activities and special events. STAR is permitted to use other areas at the District's discretion. While the facility had access to classroom 101 and 310 during the 2024-2025 school year, the program currently has access only to classrooms 504 and 505, as well as the Gym. Since the beginning of school year, due to limited classroom space, children spend extended time outside to meet classroom capacity limitations. The facility has submitted an application to decrease capacity and to also add the library for additional space which is currently pending.

Per Facility Representative, a new schedule will go into effect starting this Thursday which will limit outdoor time during hot days. At least one interview conducted today confirmed that the temperature outside has been uncomfortable for children. LPAs also observed that some children appeared with flushed red skin, sweaty hair and some resting on picnic benches.

Title 22 deficiencies are cited on the subsequent pages of this report. If not corrected, these violations pose an immediate risk to the health and safety of children in care. Facility representative acknowledges, that upon receipt of a TYPE A DEFICIENCY, a LIC 9099-D with Type A deficiency shall be posted for 30 days. Facility representative also acknowledges that they must provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. LPA provided an LIC 9224, which must be signed by parents/guardians and kept with the children's files. Appeal Rights were provided. An exit interview was conducted with Jamie Hudson and Mackenzie Dailey.

A Notice of Site Visit was provided and shall remain posted for 30 days.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 03-CC-20250822162129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: STAR OAKHILLS
FACILITY NUMBER: 313600444
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/26/2025
Section Cited
CCR
101161(a)
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(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation. This requirement is not met as evidenced: Facility has lost access to three classrooms. There is currently a pending
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Licensee is currently in the process of obtaining a fire clearance for the library so the children can be provided comfortable accommodation after school is out.
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application to add library and to decrease capacity. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250822162129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: STAR OAKHILLS
FACILITY NUMBER: 313600444
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
08/27/2025
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced:
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Facility is redoing the schedule to shorten the time outside and is also working on adding an additional indoor space to accommodate children.
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The children are required to stay outside due to limited classroom space. This is an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Amanda Blesi
LICENSING EVALUATOR NAME: Tanya Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4