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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313605047
Report Date: 10/24/2023
Date Signed: 10/24/2023 11:01:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2023 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20231016170459
FACILITY NAME:KINDERCARE LEARNING CENTER - SUNSET (PS)FACILITY NUMBER:
313605047
ADMINISTRATOR:TARA ROZAKFACILITY TYPE:
850
ADDRESS:2251 SUNSET BOULEVARDTELEPHONE:
(916) 315-3399
CITY:ROCKLINSTATE: CAZIP CODE:
95765
CAPACITY:114CENSUS: 59DATE:
10/24/2023
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Tara RozakTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Facility Operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeremey McClain and Katrina Owens met with facility representative Tara Rozak for the purpose of a complaint investigation. LPAs observed 59 preschool children supervised by five teachers in separate rooms.

LPAs investigated the allegations that the facility is operating over ratio. LPA began his census at approximately 8:30 am. LPAs observed Staff number 1 supervising 12 children, before the director replaced them in the classroom. During the initial census, all classrooms were in ratio. At approximately 8:50 am, LPAs conducted another census. LPA observed that three rooms had 13 children with one staff in three separate classrooms. Staff 2 arrived shortly after to assist in ratio on one classroom. During this time, LPAs observed children being dropped off and moved to other classrooms.

The preponderance of evidence standard has been met; therefore, the allegation is determined to be substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20231016170459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SUNSET (PS)
FACILITY NUMBER: 313605047
VISIT DATE: 10/24/2023
NARRATIVE
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Title 22 deficiencies are cited on the subsequent page of this report. If not corrected, these violations pose an immediate risk to the health and safety of children in care. Director acknowledges, that upon receipt TYPE A DEFICIENCIES, a LIC 9099-D with Type A deficiencies shall be posted for 30 days. Director also acknowledges that they must provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. LPA provided an LIC 9224, which must be signed by parents/guardians and kept with the children's files. Appeal Rights were provided. An exit interview was conducted, and a Notice of Site Visit posted.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20231016170459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SUNSET (PS)
FACILITY NUMBER: 313605047
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/24/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/25/2023
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio. (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement was not met as evidenced by LPAs observations. LPAs observed 13 children supervised by one staff in three separate classrooms. This occurred before Staff 2 arrived to
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Director stated that she will create a new schedule to have staff come in earlier to help with the time window of 8:00-8:30 am. Director stated that the food will be prepped the night before so no one has to help prepare/serve food in the morning. Director stated that a staff member who called out will
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assist a room in ratio. During the initial census LPA observed Staff 1 supervising 12 children before she was replaced in ratio by the director. Director stated that Staff 1 is an aide and does not have qualifications for a teacher. This is considered an immediate risk to the health and safety of children in care.
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return to work tomorrow. Director stated that she is in the process of hiring two additional staff for the facility as well. Director stated that she and assistant director will be able to step in as needed in the classrooms. LPA will conduct an inspection to observe ratios.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3