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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313605047
Report Date: 03/04/2025
Date Signed: 03/04/2025 12:17:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250303114705
FACILITY NAME:KINDERCARE LEARNING CENTER - SUNSET (PS)FACILITY NUMBER:
313605047
ADMINISTRATOR:FRANCES MASINIFACILITY TYPE:
850
ADDRESS:2251 SUNSET BOULEVARDTELEPHONE:
(916) 315-3399
CITY:ROCKLINSTATE: CAZIP CODE:
95765
CAPACITY:114CENSUS: 61DATE:
03/04/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:TIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Facility staff handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with licensing representative Frances Masini for the purpose of a complaint investigation. LPA observed 61 preschool children supervised seven staff.

It was alleged that a staff member at the facility handled a child in a rough manner. During today’s investigation, LPA conducted interviews with staff and reviewed staff files. Evidence was conclusive that on 02/13/2025, Staff 1 forced Child 1’s head down on their cot with one hand. Staff 2 observed this action from Staff 1 and immediately reported it to the director. Child 1 did not suffer any injuries from the incident. An internal investigation was completed, and the facility self-reported the incident.

The preponderance of evidence standard has been met; therefore, the allegation is determined to be SUBSTANTIATED.

Continued on the following page.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20250303114705
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SUNSET (PS)
FACILITY NUMBER: 313605047
VISIT DATE: 03/04/2025
NARRATIVE
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LPA Jeremey McClain informed facility representative Frances Masini that this report dated 03/04/2025 documents a Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Jeremey McClain informed facility representative Frances Masini to provide a copy of this licensing report dated 03/04/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20250303114705
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SUNSET (PS)
FACILITY NUMBER: 313605047
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/05/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights. (a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by staff interviews and
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Staff 1 was placed on administrative leave while the incident was investigated. Staff 1 was given a final notice and any further discipline regarding violation of children's rights will result in a termination. Staff 1 is no longer working in the same classroom as Child 1. Director will conduct personal rights
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a self-reported Unsual Incident Report from the facility. On 2/13/2025, Staff 1 forced Child 1's head down on their cot with one hand during nap time. This is an immediate risk to the health and safety of children in care.
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 training with all staff and send proof to LPA by close of business on 03/04.2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3