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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313621266
Report Date: 03/19/2025
Date Signed: 03/19/2025 10:34:32 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Michelle Perez
COMPLAINT CONTROL NUMBER: 03-CC-20250312102429
FACILITY NAME:VERLING, EMILYFACILITY NUMBER:
313621266
ADMINISTRATOR:VERLING, EMILYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 906-1874
CITY:AUBURNSTATE: CAZIP CODE:
95603
CAPACITY:14CENSUS: 7DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Emily VerlingTIME COMPLETED:
10:50 AM
ALLEGATION(S):
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Parent Rights - Licensee withheld day care child from their parent
INVESTIGATION FINDINGS:
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On March 19, 2025, Licensing Program Analyst (LPA), Michelle Perez, met with licensee Emily Verling for the purpose of a complaint investigation. LPA arrived at approximately 9am. Upon arrival the licensee was present with assistant and 7 children.

The complaint alleges that the licensee withheld a daycare child from a parent. During today's visit LPA made observations, obtained documents relevant to the complaint investigation and interviewed staff.

During the interviews, LPA found that the parent of the daycare child did not arrive timely to pick daycare child up from care and it was an hour beyond pick up time. Licensee became concerned and conducted a welfare check to see if the parent was ok. Licensee arrived at the house of the parent and found that the parent was sleeping and unaware of the time. Licensee explained that the child of the parent was still in care, and there was concern as to why the parent had not arrived to pick up the child. Licensee returned to facility, where child was in care with assistant.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20250312102429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: VERLING, EMILY
FACILITY NUMBER: 313621266
VISIT DATE: 03/19/2025
NARRATIVE
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Thirty minutes had passed since licensee conducted a welfare check, when the parent arrived to retrieve their child. Licensee had contacted the sheriff's department due to concern of the well-being of the parent, and kept the child in care, until sheriff's arrived. Licensee released child to the parent after the sheriff's department stated the licensee could do so. LPA confirmed that the licensee withheld the child from the parent until the sheriff's arrived.

Based on LPA's interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the allegation is found to be substantiated. California Code of Regulations is being cited on 9099-D.

This report was reviewed with the licensee. A notice of site visit was provided and will be posted for 30-days.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 03-CC-20250312102429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: VERLING, EMILY
FACILITY NUMBER: 313621266
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/21/2025
Section Cited
CCR
102419(F)(1)
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Parent rights- No family child care home shall discriminate or retaliate against any child or any child's parent or authorized representative because the parent or authorized representative has exercised his or her right to inspect the family child care home or has lodged a complaint with the Department against the family child care home.
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Licensee acknowledged that children are to be released to parent and/or Guardian upon pick up and document any concerns with licensing and/or law enforcement. Licensee will submit to LPA a written narrative explaining their parent pick up procedures will follow licensing regulations by POC
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If the licensee denies a parent or authorized representative the right to enter .... the family child care home..... the Department shall issue the licensee a warning citation.
This was not evidenced by licensee withholding child from parent upon pick up
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3