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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313621439
Report Date: 07/14/2025
Date Signed: 07/14/2025 09:29:31 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250710161916
FACILITY NAME:KENDRICK, NATALIEFACILITY NUMBER:
313621439
ADMINISTRATOR:KENDRICK, NATALIEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 226-0200
CITY:ROCKLINSTATE: CAZIP CODE:
95765
CAPACITY:14CENSUS: 8DATE:
07/14/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Natalie KendrickTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Licensee was not present 80 percent of operating hours.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with licensee Natalie Kendrick for an initial investigation for a complaint investigation. Eight children were present at the time. Licensee's assistant was present during the inspection.

It was alleged that the licensee was not present 80 percent of operating hours. During an interview today, licensee stated that she was gone from the facility from June 5th, 2025 and returned on June 21st, 2025. Licensee stated during that time, her assistants operated her child care.

The preponderance of evidence standard has been met; therefore, the allegation is determined to be SUBSTANTIATED. Title 22 deficiencies are cited on the subsequent page of this report. Appeal Rights were provided, and an exit interview was conducted with licensee Licensee Natalie Kendrick. A Notice of Site Visit was posted and shall remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250710161916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KENDRICK, NATALIE
FACILITY NUMBER: 313621439
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/14/2025
Section Cited
CCR
102417(a)
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Operation of a Family Child Care Home. The licensee shall be present in the home and shall ensure that children in care are supervised at all times ... Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day
This requirement was not met as evidenced
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Licensee stated that she was not aware that the 20% allowance for absences while another adult was present was a daily requirement. Licensee stated now that she is aware, she will close the child care if she has to be gone longer the allotted 20% absence. LPA and licensee discussed that licensee is
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by admission of the licensee during an interview. Licensee stated that while she was out of town from 6/5/25 through 6/21/25, her three assistants operated the child care. This is a potential threat to the health and safety of children in care.
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allowed to be gone from the home for 123 minutes per day, based on her hours of operation (7 am - 5:15 pm). Licensee stated she will prepare notice to inform parents that she will have to close when she is not able to be present for the required amount of time. Proof shall be sent to LPA by the POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2