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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313622162
Report Date: 05/08/2024
Date Signed: 05/08/2024 11:27:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2024 and conducted by Evaluator Katrina Owens
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240429112759
FACILITY NAME:TOWE, SUEFACILITY NUMBER:
313622162
ADMINISTRATOR:TOWE, SUEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 578-6040
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:14CENSUS: 12DATE:
05/08/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Sue Towe LicenseeTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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LICENSE: Licensee operating out of capacity.
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted today by Licensing Program Analyst Owens. LPA Owens met with Sue Towe, Licensee. Present at time of inspection were licensee, her assistant and 12 day care children. The purpose of the inspection is to open and close a complaint investigation. LPA made observations, conducted interviews, and obtained documents relevant for the investigation.

Based on interviews licensee assistant was alone with 12 children. Licensee was on her way back from an appointment and her second assistant left the home, leaving one assistant alone with 12 children for approximately 10-15 minutes. The preponderance of evidence standard has been met during this investigation, therefore the above allegation is found to be SUBSTANTIATED. Violations of the California Code of Regulations, Title 22, Division 12 & Chapter 3 are being cited on the attached LIC9099D.

This is a Type A deficiency, hence AB633 Notification Applies: Upon receipt of this report, the report must be posted along with the notice of site visit for 30 days for parents to view. Licensee must inform the parents/guardians of children in care at the facility and to the parents/guardians of children newly enrolled at the facility during the next 12 months via form LIC 9224 Acknowledgement of Receipt of Licensing Reports.

Notice of site visit posted.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Katrina Owens
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20240429112759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TOWE, SUE
FACILITY NUMBER: 313622162
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/10/2024
Section Cited
CCR
102416.5(e)
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STAFFING RATIO & CAPACITY:
If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home as specified in subsections (b) and (c).
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Licensee stated she will make sure there are two adults present at all times when there are more than 8 children present. Licensee wrote a statement explaining her plan and gave to LPA at time of inspection.
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This requirement was not met; Licensee was returning from an appointment and one of her assistants left before she returned, leaving one assistant alone with 12 children. This is an immediate risk to children.
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Deficiency cleared at time of inspection.

LPA gave & explained to licensee form LIC 9224 at time of inspection
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Katrina Owens
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2024 and conducted by Evaluator Katrina Owens
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240429112759

FACILITY NAME:TOWE, SUEFACILITY NUMBER:
313622162
ADMINISTRATOR:TOWE, SUEFACILITY TYPE:
810
ADDRESS:1880 MORNING MIST WAYTELEPHONE:
(916) 578-6040
CITY:ROSEVILLESTATE: CAZIP CODE:
95747
CAPACITY:14CENSUS: 12DATE:
05/08/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Sue Towe LicenseeTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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3
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5
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8
9
LACK OF SUPERVISION: Staff not providing adequate supervision to infants in care.
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted today by Licensing Program Analyst Owens. LPA Owens met with Sue Towe, Licensee. Present at time of inspection were licensee, her assistant and 12 day care children. The purpose of the inspection is to open and close a complaint investigation. LPA made observations, conducted interviews, and obtained documents relevant for the investigation.

Based upon the interviews conducted, there was not a preponderance of evidence to support the above allegation or incident occurred therefore, this complainant is unsubstantiated.

An exit interview was conducted. Appeal rights were given and explained to the licensee at time of inspection.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Katrina Owens
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3