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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313622397
Report Date: 07/22/2025
Date Signed: 07/22/2025 03:59:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Matthew Gallo
COMPLAINT CONTROL NUMBER: 03-CC-20250523150959
FACILITY NAME:STERLING MONTESSORIFACILITY NUMBER:
313622397
ADMINISTRATOR:PAOLO SARMIENTOFACILITY TYPE:
850
ADDRESS:821 STERLING PARKWAY, STE. 200TELEPHONE:
(916) 434-7000
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:58CENSUS: 22DATE:
07/22/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Paolo SarmientoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility did not provide parents with licensing reports documenting Type A deficiencies
INVESTIGATION FINDINGS:
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At 9:50am on 7/22/2025, Licensing Program Analyst (LPA) Matthew Gallo arrived at the facility to deliver findings of a complaint investigation into the above allegations. During the visit, LPA observed a census of 22 preschool children supervised by 4 staff. At 10:00am, LPA met director Paolo Sarmiento at the infant center at 801 Sterling Parkway before returning to the facility.

It was alleged that, upon enrollment, the facility did not provide parents with licensing reports from within the prior 12 months documenting Type A deficiencies, as is required by Health and Safety Code. Throughout the course of the investigation, LPA conducted record review and interviewed relevant parties. Parent interviews provided corroborating evidence that the facility did not provide these reports upon enrollment, and, in files reviewed of children enrolled since January, 2025, written acknowledgments of parents receiving such reports were missing.During interview, director stated that they were unaware of that requirement. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED. Report continues on 809-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250523150959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: STERLING MONTESSORI
FACILITY NUMBER: 313622397
VISIT DATE: 07/22/2025
NARRATIVE
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A Type B deficiency is cited on the accompanying LIC9099-D

Exit interview conducted and report was reviewed with the facility representative, Paolo Sarmiento. A notice of site visit was given and must remain posted for 30 days. LPA provided facility representative with appeal rights.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250523150959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: STERLING MONTESSORI
FACILITY NUMBER: 313622397
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/22/2025
Section Cited
HSC
1596.8595(c)(2)
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1596.8595(c)(2) Upon enrollment of a new child in a facility, the licensee shall provide to the parents...copies of any licensing report...during the prior 12-month period that documents any Type A citation that represents an immediate risk to the health, safety, or personal rights of children in care...


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Director Sarmiento stated that they will develop a system that documents which reports need to be provided to parents based on their enrollment date, as well as a system to track. Director will provide copy of this system to LPA Gallo by POC due date.
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This requirement was not met as evidenced by: based on record review and interview, the licensee did not comply with the section cited above by stating that they have not provided these reports as they were only aware of a 30 day requirement. This poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Matthew Gallo
COMPLAINT CONTROL NUMBER: 03-CC-20250523150959

FACILITY NAME:STERLING MONTESSORIFACILITY NUMBER:
313622397
ADMINISTRATOR:PAOLO SARMIENTOFACILITY TYPE:
850
ADDRESS:821 STERLING PARKWAY, STE. 200TELEPHONE:
(916) 434-7000
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:58CENSUS: 22DATE:
07/22/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Paolo SarmientoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff do not treat children with respect
INVESTIGATION FINDINGS:
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At 9:50am on 7/22/2025, Licensing Program Analyst (LPA) Matthew Gallo arrived at the facility to deliver findings of a complaint investigation into the above allegation. During the visit, LPA observed a census of 22 preschool children supervised by 4 staff. At 10:00am, LPA met director Paolo Sarmiento at the infant center at 801 Sterling Parkway before returning to the facility.

Throughout the course of the investigation, LPA conducted observations, record review, and interviewed children, staff, and parents regarding the allegation that staff do not treat children with respect. Interviews with children, parents, and staff did not provide supporting evidence required support the allegation. During observation at the facility, LPA observed a teacher to speak with a commanding voice, but not one which abridges the personal rights of a child. The preponderance of evidence standard is not met; therefore, the allegation is UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it. Exit interview conducted and report was reviewed with the facility representative, Paolo Sarmiento. A notice of site visit was given and must remain posted for 30 days. LPA provided appeal rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4