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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313623396
Report Date: 02/26/2026
Date Signed: 03/03/2026 09:12:08 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251218142437
FACILITY NAME:GUIDING STARS ACADEMYFACILITY NUMBER:
313623396
ADMINISTRATOR:WILLIAMS, AMBERFACILITY TYPE:
850
ADDRESS:595 A STREETTELEPHONE:
(916) 645-1099
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:30CENSUS: 23DATE:
02/26/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Amber WilliamsTIME COMPLETED:
11:15 PM
ALLEGATION(S):
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Staff member yelled at day care child in care.
INVESTIGATION FINDINGS:
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This report has been amended from the original report dated 02/26/26.
Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR), Amber Williams, to deliver findings.

Throughout the course of the investigation, LPA toured the facility, reviewed documentation, and conducted interviews. Based on witness statements and documentation reviewed, it was determined that a staff yelled at day care child after believing the child was attempting to run out the door. It was further confirmed that the staff member's tone was inappropriate and that yelling at close proximity to the child’s face was unnecessary. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED.

continued on LIC9099-C and LIC9099-D…
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20251218142437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: GUIDING STARS ACADEMY
FACILITY NUMBER: 313623396
VISIT DATE: 02/26/2026
NARRATIVE
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LPA informed Facility Representative (FR) Amber Williams, that this report dated 02/26/26 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA informed the FR to provide a copy of this licensing report dated 02/26/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Facility Representative (FR) Amber Williams. Appeal rights provided.

SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20251218142437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: GUIDING STARS ACADEMY
FACILITY NUMBER: 313623396
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/27/2026
Section Cited
CCR
101223(a)(3)
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This report has been amended from the original report dated 02/26/26.
101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:...
This requirement is not met as evidenced by:
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Facility Representative (FR) stated staffing changes have occurred since incident and current staff have completed Personal Rights (PR) training on 12/16/25. FR stated they will review PR staff training with current staff and new hires and will email LPA attendance sheet. Deficiency cleared at time of visit.
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Based on witness statements and documentation reviewed, it was determined that a staff yelled at day care child after believing the child was attempting to run out the door. It was further confirmed that the staff member's tone was inappropriate and that yelling at close proximity to the child’s face was unnecessary which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251218142437

FACILITY NAME:GUIDING STARS ACADEMYFACILITY NUMBER:
313623396
ADMINISTRATOR:WILLIAMS, AMBERFACILITY TYPE:
850
ADDRESS:595 A STREETTELEPHONE:
(916) 645-1099
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:30CENSUS: 23DATE:
02/26/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Amber WilliamsTIME COMPLETED:
11:15 PM
ALLEGATION(S):
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9
Staff member handled a day care child in a rough manner while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Facility Representative (FR), Amber Williams, to deliver findings.

Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, conducted interviews and requested facility documents. LPA interviews, statements, and documents were inconsistent to corroborate the allegation Staff member handled a day care child in a rough manner while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided, exit interview conducted, and report were reviewed with Facility Representative, Amber Williams.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4