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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313624805
Report Date: 05/09/2025
Date Signed: 05/09/2025 03:33:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Matthew Gallo
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250221225228
FACILITY NAME:STERLING & BAMBINI MONTESSORIFACILITY NUMBER:
313624805
ADMINISTRATOR:JUAN PAOLO SARMIENTOFACILITY TYPE:
860
ADDRESS:801 STERLING PARKWAY, STE 120TELEPHONE:
(650) 430-2037
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:24CENSUS: 9DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Paolo SarmientoTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Facility staff do not meet the needs of crying infants
INVESTIGATION FINDINGS:
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At 8:55am on 5/9/2025, Licensing Program Analyst (LPA) Matthew Gallo met with facility representative Paolo Sarmiento to deliver the findings of the present complaint investigation. Upon arrival, LPA observed 9 children consisting of 5 infants supervised by 2 staff, and 4 toddlers supervised by 1 staff.

Throughout the course of the investigation, LPA conducted observations, interviews, and record review related to the allegation that staff do not meet the needs of crying infants. The cause for the complaint was an alleged policy that discouraged staff from carrying or comforting crying infants when their physical needs are already met. Interviews with those knowledgeable of facility operations provided evidence that such instructions were given. In interview, Director Paolo Sarmiento stated that the intention of the conversations were to ensure that staff are available to care for all infants rather than be occupied with one. Interviews with staff and parents did not provide concrete evidence supporting the fact the instructions were put into practice in a way that abridged the personal rights of the infants. Report continues on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250221225228
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: STERLING & BAMBINI MONTESSORI
FACILITY NUMBER: 313624805
VISIT DATE: 05/09/2025
NARRATIVE
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Based on the evidence available, the allegation is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it.

No deficiencies were cited during today's inspection.

Exit interview conducted and report was reviewed the facility representative, Paolo Sarmiento. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2