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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313625036
Report Date: 10/06/2023
Date Signed: 10/06/2023 01:30:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2023 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230919101954
FACILITY NAME:STAR GATEWAYFACILITY NUMBER:
313625036
ADMINISTRATOR:PETERS, RACHELFACILITY TYPE:
840
ADDRESS:6550 LONETREE BLVDTELEPHONE:
(916) 632-8407
CITY:ROCKLINSTATE: CAZIP CODE:
95765
CAPACITY:300CENSUS: 0DATE:
10/06/2023
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Rachel PetersTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Staff left day care child unattended
Staff are not supervising day care children in the bathroom
Staff did not prevent day care children from engaging in inappropriate behaviors
Staff did not allow day care child's parent to enter and inspect the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with facility representative Rachel Peters to deliver findings for a complaint investigation. No children were present during the inspection. The following was alleged against the facility:
• Staff left day care child unattended.
• Staff are not supervising day care children in the bathroom.
• Staff did not prevent day care children from engaging in inappropriate behaviors.
• Staff did not allow day care child's parent to enter and inspect the facility.

During the investigation. LPA conducted interviews with staff and made observations at the facility. LPA also conducted file reviews for children.
Evidence gathered does not support the claim that a child was left unattended in the front lobby while they were waiting for their parents to arrive.
(1/2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20230919101954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: STAR GATEWAY
FACILITY NUMBER: 313625036
VISIT DATE: 10/06/2023
NARRATIVE
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Evidence supported that staff stand right outside the bathroom when in use by the children. School age children are allotted privacy while using the restroom, so it is not expected for staff enter the bathroom with the children to supervise them during bathroom use. While evidence suggested that staff do not have visual supervision of the children in the bathroom, evidence does support that staff have audial supervision. Evidence also supported that staff addressed inappropriate behaviors between children when brought it was brought to their attention.
There was no evidence to suggest that any parents have been denied entry into the facility.

The preponderance of evidence standard has not been met; therefore, the allegation is determined to be unsubstantiated. The allegation can neither be corroborated nor dismissed.

No Title 22 deficiencies will be issued as a result of the investigation. LPA reviewed this report with facility representative Rachel Peters. and provided a Notice of Site Visit that must be posted for 30 days.
(2/2)
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2