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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313625036
Report Date: 03/18/2025
Date Signed: 03/18/2025 03:26:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250305152159
FACILITY NAME:STAR GATEWAYFACILITY NUMBER:
313625036
ADMINISTRATOR:PETERS, RACHELFACILITY TYPE:
840
ADDRESS:6550 LONETREE BLVDTELEPHONE:
(916) 632-8407
CITY:ROCKLINSTATE: CAZIP CODE:
95765
CAPACITY:300CENSUS: 70DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Rachel PetersTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff handled child in a rough manner.
Staff yells at child in care.
Staff did not provide day care child's authorized representatives with incident report.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeremey McClain met with licensing representative Rachel to deliver findings for a complaint investigation. LPA observed 70 children supervised by 10 staff.

The following was alleged: 1) Staff handled child in a rough manner, 2) Staff yells at child in care, and 3) Staff did not provide day care child's authorized representatives with incident report.

During the investigation conducted interviews with staff, parents, and children. LPA reviewed children’s records and incident reports.

The allegations stemmed from an incident where a child was asked to be picked up by their parents because of their behavior. It was alleged that a staff member disciplined the child by yelling at them and questioning them in a threatening manner. This incident was self-reported by the facility. Witness accounts and interviews contradicted the allegations. Continued on following page.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250305152159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: STAR GATEWAY
FACILITY NUMBER: 313625036
VISIT DATE: 03/18/2025
NARRATIVE
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The preponderance of evidence standard has not been met; therefore, the allegations are determined to be UNSUBSTANTIATED. The allegation can neither be corroborated nor dismissed.

No Title 22 deficiencies will be issued as a result of the investigation. LPA reviewed this report with licensing representative Rachel Peters, and provided a Notice of Site Visit that must be posted for 30 days.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2