<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 313625036
Report Date: 10/30/2025
Date Signed: 10/30/2025 12:26:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2025 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251016090957
FACILITY NAME:STAR GATEWAYFACILITY NUMBER:
313625036
ADMINISTRATOR:PETERS, RACHELFACILITY TYPE:
840
ADDRESS:6550 LONETREE BLVDTELEPHONE:
(916) 632-8407
CITY:ROCKLINSTATE: CAZIP CODE:
95765
CAPACITY:300CENSUS: 0DATE:
10/30/2025
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Rachel PetersTIME COMPLETED:
12:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not observe child for signs of illness.
Staff did not notify parent of child's illness.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeremey McClain met with licensing representative Rachel Peters to deliver findings for a complaint investigation. No children were present at the time of inspection.
The following was alleged against the facility:
!) Staff did not observe child for signs of illness and 2)Staff did not notify parents of a child's illness.
During the investigation LPA conducted, staff interviews, child interviews, and parent interviews. LPA also reviewed children’s files and documents pertinent to the investigation. Evidence was inconclusive that a child in care expressed that they were not feeling well to staff and that staff did not conduct a wellness/illness check of the child.
The preponderance of evidence standard has not been met. The allegations are determined to be UNSUBSTANTIATED. The allegations can neither be confirmed nor dismissed.
No deficiencies will be cited as a result of the investigation. LPA conducted an exit interview with facility representative Rachel Peters. A Notice of Site visit was provided and shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Jeremey McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1