Interviews conducted with staff members S1, S2, S3, S4 and S5 indicated that staff members haven’t been heard being verbally abusive towards residents in care. Each staff member indicated that there are times where they have to elevate their voices due to residents not being able to hear (due to hearing loss) or understand the staff correctly. Interviews with residents R3, R4, R5 and R6 indicated that staff are helpful at all times and have not heard any staff verbally abusing residents in care.

Staff not ensuring resident's safety with wheelchair

Interviews conducted with staff members S1, S2, S3, S4 and S5 indicated that staff members are trained to lock the wheelchair while transferring a resident to or from their wheelchair. All staff interviewed indicated that some residents prefer to lock their own wheelchairs. Interviews with residents R3, R4, R5 and R6 indicated that staff assist with wheelchair transfers as needed but they lock their own wheelchair wheels. R3, R4, R5, and R6 did not have any complaints or concerns with staff assisting during transfers.

Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.