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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 315920036
Report Date: 10/22/2025
Date Signed: 10/22/2025 02:35:29 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Melissa Parks
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20251020124158
FACILITY NAME:ASPEN MEADOWS CARE HOME BY RNSFACILITY NUMBER:
315920036
ADMINISTRATOR:YASSER PATAWARANFACILITY TYPE:
740
ADDRESS:531 ASPEN MEADOWS WAYTELEPHONE:
(916) 409-5620
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:6CENSUS: 5DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Yas PatawaranTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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5
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9
Staff retaliated against resident.
Staff were unable to effectively communicate with resident due to a language barrier.
Staff did not adequately address resident’s inappropriate behaviors.
Staff did not assist residents with personal hygiene needs in a timely manner.
Staff spoke to resident in an inappropriate manner.
Staff withheld resident's mail.
Staff illegally evicted a resident in care.
INVESTIGATION FINDINGS:
1
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3
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5
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LPA Parks arrived on Wednesday October 22, 2025, to conduct a complaint investigation regarding the above allegations. LPA learned the following:

Throughout the course of the investigation, LPA interviewed the reporting party, R1-R4, staff, private caregiver and the Administrator.

Allegation: Staff retaliated against resident.
LPA interviewed the Administrator who stated that staff have never retaliated against a resident. LPA could not find any evidence that the staff have retaliated against R1.

Allegation: Staff were unable to effectively communicate with resident due to a language barrier.
Residents interviewed stated that they do not have any issues in communicating with staff. LPA has also interviewed staff at the facility and did not experience any issues.

Unfounded
Estimated Days of Completion: 0
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20251020124158
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ASPEN MEADOWS CARE HOME BY RNS
FACILITY NUMBER: 315920036
VISIT DATE: 10/22/2025
NARRATIVE
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Allegation: Staff did not adequately address resident’s inappropriate behaviors.
LPA interviewed R2 who stated that staff will address any concerns promptly. R2 has been addressing concerns regarding R1 with the Administrator and staff. R2 stated that staff are doing everything they can to address issues as they arise.

Allegation: Staff did not assist residents with personal hygiene needs in a timely manner.
LPA observed R3 and R4’s rooms. LPA observed the rooms to be clean and orderly. LPA spoke with both residents who appeared to be in clean clothes and hygiene needs were being met. LPA interviewed staff who stated that R3 is assisted with showers twice per week. R4 is showered daily and as needed.

Allegation: Staff spoke to resident in an inappropriate manner.
LPA interviewed residents who stated that they are spoken to respectfully. LPA additionally interviewed the private caregiver for R5 who stated that they have not seen any inappropriate conversations between staff and residents.

Allegation: Staff withheld resident's mail.
Staff stated that they deliver all packages and mail to residents. Resident interviews also acknowledged that they receive their mail timely.

Allegation: Staff illegally evicted a resident in care.
LPA obtained a copy of the eviction letter. LPA determined that the letter is lawful due to containing all the required elements.

Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegations are found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2