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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 315920036
Report Date: 12/02/2025
Date Signed: 12/02/2025 11:08:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2025 and conducted by Evaluator Melissa Parks
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20251124102832
FACILITY NAME:ASPEN MEADOWS CARE HOME BY RNSFACILITY NUMBER:
315920036
ADMINISTRATOR:YASSER PATAWARANFACILITY TYPE:
740
ADDRESS:531 ASPEN MEADOWS WAYTELEPHONE:
(916) 409-5620
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:6CENSUS: 4DATE:
12/02/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Yasser PatawaranTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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9
Staff did not ensure the heater was not in disrepair
Staff are not providing a comfortable temperature for residents
INVESTIGATION FINDINGS:
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LPA Parks arrived on Tuesday December 2, 2025, to conduct a complaint investigation regarding the above allegations. LPA learned the following:

LPA interviewed the Administrator and staff regarding the heat at the facility. LPA observed the thermostat to be set at 72 degrees. LPA observed the current temperature at 66 degrees. LPA learned that the HVAC was serviced for routine maintenance on October 24, 2025. However, the HVAC technician needed access to the roof which is in the master bedroom. R1 refused to allow the technician to enter their room. Per staff, there have been no complaints about the temperature from residents.

Based on information obtained, LPA Finds the allegations to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2025 and conducted by Evaluator Melissa Parks
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20251124102832

FACILITY NAME:ASPEN MEADOWS CARE HOME BY RNSFACILITY NUMBER:
315920036
ADMINISTRATOR:YASSER PATAWARANFACILITY TYPE:
740
ADDRESS:531 ASPEN MEADOWS WAYTELEPHONE:
(916) 409-5620
CITY:LINCOLNSTATE: CAZIP CODE:
95648
CAPACITY:6CENSUS: 4DATE:
12/02/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Yasser PatawaranTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not providing adequate food service to residents
Staff did not safeguard resident's personal belongings
Staff did not provide requested records to resident in a timely manner.
INVESTIGATION FINDINGS:
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13
LPA Parks arrived on Tuesday December 2, 2025, to conduct a complaint investigation regarding the above allegations. LPA learned the following:

LPA observed fresh food at the facility including eggs, yogurt, bananas, apples, melons, and avocados. In the refrigerator drawer, LPA observed bell peppers, lemons, tomatoes, and lettuce. The freezer contained a variety of meats. Staff was cooking shepherds pie from scratch for lunch.

LPA interviewed staff regarding a missing coffee filter belonging to R1. Per staff, it was left in the kitchen by R1, cleaned by staff and placed in a cabinet. It was returned to R1 the next day.

Per the Administrator, R1 is requesting copies of internal staff notes. These notes contain information that is not resident specific, rather has information/notes about all residents and family members. This is confidential information and not available for a resident’s request. R1 has been given copies of their personal file at the facility, twice, per request.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 59-AS-20251124102832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ASPEN MEADOWS CARE HOME BY RNS
FACILITY NUMBER: 315920036
VISIT DATE: 12/02/2025
NARRATIVE
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Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegations are found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Melissa Parks
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3