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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 317005563
Report Date: 12/22/2025
Date Signed: 12/22/2025 02:48:15 PM

Document Has Been Signed on 12/22/2025 02:48 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME:HAMPSHIRE MANOR INCFACILITY NUMBER:
317005563
ADMINISTRATOR/
DIRECTOR:		CATHY DUSTINFACILITY TYPE:
740
ADDRESS:1203 HAMPSHIRE COURTTELEPHONE:
(916) 742-5386
CITY:ROSEVILLESTATE: CAZIP CODE:
95661
CAPACITY: 6CENSUS: 5DATE:
12/22/2025
TYPE OF VISIT:Case Management - Legal/Non-complianceUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
01:15 PM
MET WITH:Administrator - Cathy DustinTIME VISIT/
INSPECTION COMPLETED:
03:00 PM
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A Non-Compliance conference was conducted on 12/22/2025 at Sacramento North Regional Office via Microsoft Teams. Present in the meeting were facility’s representatives Mary Roberts, Operating Officer, Administrator Cathy Dustin, Acting Regional Manager (RM), Laura Munoz, Licensing Program Manager (LPM), Troy Ordonez and Licensing Program Analyst (LPA), Graham Gunby. Department reviewed the purpose of the NCC, emphasizing the responsibility of the Licensee to ensure the health, safety, and personal rights of residents in care and to maintain substantial compliance with applicable licensing laws and regulations. The Department discussed the facility’s compliance history, including a substantiated complaint in which staff failed to prevent a resident from leaving the facility unassisted, resulting in citations and civil penalties. The Department noted that the appeal of the citation was denied.

The Department identified the following areas of concern requiring corrective action submitted by 01/22/2026

· Acceptance and retention of residents with elopement or exit seeking behaviors beyond the facility’s ability to safely supervise.

· Failure to consistently update residents Needs and Services Plans and reappraisals to reflect changes in condition.

· Insufficient staff training related to elopement risk, exit-seeking behaviors, and supervision requirements.

· Administrator oversight, accountability, and fulfillment of required duties.

· Improper use, adjustment, or deactivation of door alarms intended to monitor resident movement.

*Continued on LIC809-C*

NAME OF LICENSING PROGRAM MANAGER: Troy Ordonez
NAME OF LICENSING PROGRAM ANALYST: Graham Gunby
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HAMPSHIRE MANOR INC
FACILITY NUMBER: 317005563
VISIT DATE: 12/22/2025
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The Department discussed the importance of maintaining accurate assessments, conducting timely reappraisals, and ensuring staff are adequately trained to respond to residents’ changing needs. The Licensee/Administrator was advised that failure to implement effective supervision practices and training places residents at risk and may result in increased enforcement action, including enhanced monitoring or administrative action

The Department informed the Licensee that a written compliance plan is required and must address the following:

· A comprehensive staff training plan specific to the care and supervision of residents who exhibit exit-seeking or elopement behaviors, including identification of who will conduct the training, how training will be monitored, and how completion will be documented.

· Administrator completion of reappraisal training through an approved vendor, with documentation of training completion submitted to the Department.

· A plan to ensure all door alarms are operational, audible, and routinely monitored.

· A plan to ensure staff are informed of residents’ needs and any changes in condition in a timely manner

The Licensee was advised that the Department may increase monitoring to verify implementation and ongoing compliance. The NCC was concluded with an explanation that failure to achieve and maintain compliance may result in further enforcement action.

NAME OF LICENSING PROGRAM MANAGER: Troy Ordonez
NAME OF LICENSING PROGRAM ANALYST: Graham Gunby
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC809 (FAS) - (06/04)
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