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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 317005628
Report Date: 05/29/2026
Date Signed: 05/29/2026 03:18:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2026 and conducted by Evaluator Angela Hood
COMPLAINT CONTROL NUMBER: 59-AS-20260304094625
FACILITY NAME:ESKATON LODGE GRANITE BAYFACILITY NUMBER:
317005628
ADMINISTRATOR:KAY DEVAULTFACILITY TYPE:
740
ADDRESS:8550 BARTON RDTELEPHONE:
(916) 789-0326
CITY:GRANITE BAYSTATE: CAZIP CODE:
95746
CAPACITY:118CENSUS: 78DATE:
05/29/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Meggin Cortez, Executive DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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-Staff do not ensure the kitchen is safe and in good repair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director, Meggin Cortez, to deliver complaint investigation findings regarding the above stated allegation.

During the course of the investigation, LPA conducted interviews, made observations, and obtained documentation pertinent to the investigation.



***********************************************Continued on LIC9099-C*****************************************************
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 59-AS-20260304094625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ESKATON LODGE GRANITE BAY
FACILITY NUMBER: 317005628
VISIT DATE: 05/29/2026
NARRATIVE
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Allegation: Staff do not ensure the kitchen is safe and in good repair
On March 12, 2026, LPA toured the kitchen area with the Regional Director of Operations (RDO). LPA observed several maintenance concerns during the tour. The steam table had water dripping and was not working properly. Kitchen staff were not able to use the steam table. The refrigerator that stores dairy had a small puddle near the bottom. The garbage disposal was not working and there was a garbage bag underneath the sink to put food scraps. Lastly, the left side/hot water on the back sink did not work. Staff (S2, S4, and S5) indicated that the steam table has not been in good repair and working properly for an extended period. S4 and S5 indicated that the garbage disposal has not been working properly. Staff (S3) and S5 indicated that there was a puddle that formed near the refrigerator each day. S5 indicated that the hot water did not work on the left side of the back faucet in the kitchen.

After LPA’s visit to the care home on March 12, 2026, the facility made repairs to the garbage disposal, steam table, hot water in the back double sink, and dishwasher gauge. The facility found that the puddle that would form near the refrigerator was from the condensation pan not being dumped out when needed, so no repair was required. The facility provided LPA with all repair documentation/invoices. During the May 29, 2026 visit, LPA toured the kitchen area and observed that all maintenance concerns had been addressed.

Based on observations and interviews conducted, the preponderance of evidence standards have been met. Therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, deficiency is being cited on the attached 9099-D page.
Exit interview conducted. A copy of the report and appeal rights provided.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 59-AS-20260304094625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ESKATON LODGE GRANITE BAY
FACILITY NUMBER: 317005628
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/12/2026
Section Cited
CCR
87303(a)
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87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.
This requirement is not met as evidenced by:
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Facility has completed all repairs needed in the kitchen area. LPA verified documentation and observed the kitchen after repairs. POC has been completed.
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Based on observations and interviews conducted, the facility did not ensure the kitchen was in good repair, which poses a potential health, safety, and personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2026 and conducted by Evaluator Angela Hood
COMPLAINT CONTROL NUMBER: 59-AS-20260304094625

FACILITY NAME:ESKATON LODGE GRANITE BAYFACILITY NUMBER:
317005628
ADMINISTRATOR:KAY DEVAULTFACILITY TYPE:
740
ADDRESS:8550 BARTON RDTELEPHONE:
(916) 789-0326
CITY:GRANITE BAYSTATE: CAZIP CODE:
95746
CAPACITY:118CENSUS: 78DATE:
05/29/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Meggin Cortez, Executive DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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-Staff do not ensure fire drills are being conducted as required
-Staff do not ensure food is kept at the required temperature
-Staff do not ensure kitchen equipment is clean and sanitary
-Facility is not ensuring volunteers are criminal record cleared
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director, Meggin Cortez, to deliver complaint investigation findings regarding the above stated allegations.

During the course of the investigation, LPA conducted interviews, made observations, and obtained documentation pertinent to the investigation.



*********************************************Continued on LIC9099-C*************************************************
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 59-AS-20260304094625
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ESKATON LODGE GRANITE BAY
FACILITY NUMBER: 317005628
VISIT DATE: 05/29/2026
NARRATIVE
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Allegation: Staff do not ensure fire drills are being conducted as required
LPA obtained the fire drill logs from the facility indicating that the facility is conducting monthly fire drills with staff and rotating shifts each month. Facility also provided LPA with documentation that the facility held an in-service training on April 14, 2026 for emergency disaster preparedness. According to fire alarm company invoice, a service was provided on April 8, 2026 to ensure all alarms are functioning properly. Staff interviews indicated that they have participated in fire drills.

Allegation: Staff do not ensure food is kept at the required temperature
On March 12, 2026, LPA toured the kitchen area with the Regional Director of Operations (RDO). LPA observed that the freezer was within regulatory range at -17 degrees F and the refrigerator was within range at 39 degrees F. Interviews with staff indicated that they have never observed food being kept out of the required temperature range.

Allegation: Staff do not ensure kitchen equipment is clean and sanitary
During the tour of the kitchen on March 12, 2026, LPA observed the kitchen equipment was clean and sanitary. Interviews with staff (S1, S2, S3, S4, and S5) indicated that they have never observed the kitchen not being cleaned and sanitized, including equipment. Staff indicated that ensuring cleanliness in the kitchen is a part of their job while working in the kitchen and that cleaning/sanitizing is done regularly. Staff also indicated that dishes are sanitized and that the dishwasher water runs hot at the correct temperature to clean the dishes. LPA observed that the water to sanitize the dishes was within the regulatory range at 172 degrees F.

Allegation: Facility is not ensuring volunteers are criminal record cleared
Interview with the former Executive Director (ED), Kay Devault, indicated that they never had anyone working at the care home, including family, that were not criminal record cleared. Interviews with multiple staff indicated that they have never witnessed the former ED’s spouse working at the care home as a volunteer.

Based on observations, interviews conducted, and documentation obtained although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5