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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330908009
Report Date: 09/05/2025
Date Signed: 09/05/2025 02:58:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250904154316
FACILITY NAME:ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THEFACILITY NUMBER:
330908009
ADMINISTRATOR:DIANA O'GRADY-WILLIAMSFACILITY TYPE:
850
ADDRESS:47-321 HIGHWAY 74TELEPHONE:
(760) 568-4360
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:120CENSUS: 45DATE:
09/05/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Diana O'Grady-Williams, DirectorTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff do not change child's diapers or pull-ups in a timely manner
INVESTIGATION FINDINGS:
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On 09/05/2025, at approximately 09:40AM, Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced complaint visit to the facility. LPA met with Director Diana O'Grady-Williams and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with Staff One (S1) and the Director and the following was determined.

It was alleged that the staff do not change child's diapers or pull-ups in a timely manner. Specifically mentioned in the complaint was that S1 did not change diapers after 12:30PM. Interview with S1 indicated on 09/03/2025, Child One (C1) had a medical situation after nap time, and S1's focus was on C1 and did not remember to put Child Two (C2) in a new pull-up diaper before C2 was picked up by C2's parent.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250904154316

FACILITY NAME:ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THEFACILITY NUMBER:
330908009
ADMINISTRATOR:DIANA O'GRADY-WILLIAMSFACILITY TYPE:
850
ADDRESS:47-321 HIGHWAY 74TELEPHONE:
(760) 568-4360
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:120CENSUS: 45DATE:
09/05/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Diana O'Grady-Williams, DirectorTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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9
Staff do not provide drinking water to children during outdoor play
INVESTIGATION FINDINGS:
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On 09/05/2025, at approximately 09:40AM, Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced complaint visit to the facility. LPA met with Director Diana O'Grady-Williams and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with the Director, Staff One (S1) and Child One (C1), and the following was determined.

It was alleged that staff do not provide drinking water to children during outdoor play. It was also alleged that there might not have been a drinking fountain outdoors near the play area and that children do not utilize the fountain. S1 relayed that their children have water bottles to drink out of each day, and as of today, the children bring their water bottles out to the playground with them.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20250904154316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THE
FACILITY NUMBER: 330908009
VISIT DATE: 09/05/2025
NARRATIVE
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C1 was selected due to being in the class that was mentioned in the statement provided that children were not provided drinking water outside. Interview with C1 revealed they always drink out of their water bottle when on the playground, and can go to the outside water fountain to fill up their water bottle when the bottle runs dry.

Additionally, LPA requested C1 show them where the water fountain was outside, and C1 went directly over to the fountain, and was able to drink easily.

Thus, due to interviews conducted, and observation, the allegation was Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was reviewed along with copies of the LIC9099C, LIC811 (confidential names list), and Appeal Rights were provided. A Notice of Site Visit was also provided and must be posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20250904154316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THE
FACILITY NUMBER: 330908009
VISIT DATE: 09/05/2025
NARRATIVE
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C2 had been in their pull-up approximately an hour to an hour and a half before C2's parent picked up C2. The requirement for C2 to have a healthful environment was not met; therefore the allegation was Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where a copy of this report was reviewed along with copies of the LIC9099C, LIC9099D, LIC811 (confidential names list), and Appeal Rights were provided. A Notice of Site Visit was also provided and must be posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20250904154316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THE
FACILITY NUMBER: 330908009
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/12/2025
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. The requirement was not being met as evident by:
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Licensee states they will conduct personal rights training with all staff and provide proof of such to LPA by POC date.
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Based on S1's admission of C2 being left in their wet pull-up for approximately an hour to an hour and a half prior to leaving the facility. This is a potental personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5