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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330908009
Report Date: 03/04/2026
Date Signed: 03/04/2026 03:28:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260303093951
FACILITY NAME:ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THEFACILITY NUMBER:
330908009
ADMINISTRATOR:DIANA O'GRADY-WILLIAMSFACILITY TYPE:
850
ADDRESS:47-321 HIGHWAY 74TELEPHONE:
(760) 568-4360
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:120CENSUS: 64DATE:
03/04/2026
UNANNOUNCEDTIME BEGAN:
11:29 AM
MET WITH:Jeanne Snook, Acting DirectorTIME COMPLETED:
03:55 PM
ALLEGATION(S):
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Facility is using unlicensed areas of the church for care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced complaint visit to the facility. LPA met with Acting Director Jean Snook and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff, made observations, and reviewed and obtained copies of facility documentation.

It was alleged that the facility is using unlicensed areas of the church for care. Record review of the facility’s file shows “Miller Hall” is not licensed to utilize as classroom space. LPA observation noted that Miller Hall has been separated into two classrooms with a partition in between the two rooms.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 10-CC-20260303093951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THE
FACILITY NUMBER: 330908009
VISIT DATE: 03/04/2026
NARRATIVE
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 Interview with staff confirmed two classrooms (Blue, and Teal) are utilizing the space for children in care. On today’s visit, LPA witnessed 11 children and 4 staff engaging in care and supervision.

Based on the information obtained from interviews, observation, and record review, the allegation is found to be Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted, and a copy of this report, LIC9099-D (deficiency page) was provided along with a copy of the Appeal Rights. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 10-CC-20260303093951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THE
FACILITY NUMBER: 330908009
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/18/2026
Section Cited
CCR
101161
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Limitations on Capacity: (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation. This did not meet the requirements as evidenced by:
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Licensee states they will discontinue the use of the Miller Hall, and will additionally provide a memorandum of understanding of the cited regulation to LPA by POC date.
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Based on LPA observation, record review, and staff interview, the facility was utilizing a space not licensed for children's classrooms. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260303093951

FACILITY NAME:ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THEFACILITY NUMBER:
330908009
ADMINISTRATOR:DIANA O'GRADY-WILLIAMSFACILITY TYPE:
850
ADDRESS:47-321 HIGHWAY 74TELEPHONE:
(760) 568-4360
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:120CENSUS: 64DATE:
03/04/2026
UNANNOUNCEDTIME BEGAN:
11:29 AM
MET WITH:Jeanne Snook, Acting DirectorTIME COMPLETED:
03:55 PM
ALLEGATION(S):
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Facility does not have working air conditioning
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced complaint visit to the facility. LPA met with Acting Director Jean Snook and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff, made observations, and reviewed and obtained copies of facility documentation.

It was alleged that the facility does not have working air conditioning. LPA conducted a tour of the facility, and found that in Classroom’s Rainbow, Blue and Teal, the air was not operational. Interview with staff stated they have been working with an air conditioning company since February 11, 2026, and have been waiting on a part for repair.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 10-CC-20260303093951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ACADEMY OF PALM DESERT COMM. PRESBY. CHURCH, THE
FACILITY NUMBER: 330908009
VISIT DATE: 03/04/2026
NARRATIVE
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Classroom’s Blue and Teal were relocated to Miller Hall which has air conditioning, and the Rainbow room has fans blowing. The decision to move Blue and Teal classrooms was due to the sunlight directly affecting their classrooms, and of the three classrooms, Blue and Teal get the hottest.

Due to the facility consistently working on the repair, the allegation was found to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report, was provided along with a copy of the Appeal Rights. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7