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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 330910435
Report Date: 11/13/2017
Date Signed: 06/05/2024 12:22:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2017 and conducted by Evaluator Blanca Ruiz-Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20171026120604
FACILITY NAME:PSUSD - AGUA CALIENTE HEAD STARTFACILITY NUMBER:
330910435
ADMINISTRATOR:ESTHER ANGLESFACILITY TYPE:
850
ADDRESS:30800 SAN LUIS REYTELEPHONE:
(760) 320-5977
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:20CENSUS: 15DATE:
11/13/2017
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Cindy Taylor/Lead TeacherTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Staff makes inappropriate comments to children in care
Staff yells at the kids
INVESTIGATION FINDINGS:
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****Amended report to reflect Deficiency and finding dismissed as per appeal process, see LIC9099, LIC9099C and LIC 9099D*****
Licensing Program Analysts (LPAs) Blanca Ruiz-Silva and Patricia Berry conducted a visit to the above named facility for the purpose of completing complaint allegations. LPAs toured the facility, viewed records and pertinent parties were interviewed. The allegation states that staff yells at children, and makes inappropriate comments to children in care. Interviews were conducted regarding the allegations. Based on the information gathered, it could not be determined if staff using harsh, intimidating and/or uncaring tones and expressions in their voices affected the children in care. Therefore, deficiency of Personal Rights violation of children in care have been dismissed.
Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the allegation violations did or did not occur, as a result, allegations are deemed Unsubstantiated at this time.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 09-CC-20171026120604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: PSUSD - AGUA CALIENTE HEAD START
FACILITY NUMBER: 330910435
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/13/2017
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
11/14/2017
Section Cited
CCR
101223(a)(3)
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****Amended report to reflect Deficiency and finding dismissed as per appeal process *****
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**Amended report**
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**Amended report**
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2017
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2017
LIC9099 (FAS) - (06/04)
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