331800223-3-5-2026-18-AS-JDHS-DS3SAE-20260311134214

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331800223
Report Date: 03/05/2026
Date Signed: 03/05/2026 10:45:29 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2025 and conducted by Evaluator Armando Perez

COMPLAINT CONTROL NUMBER: 18-AS-20250828112158

FACILITY NAME:	YORKSHIRE VILLAGE		FACILITY NUMBER:	331800223
ADMINISTRATOR:	TERESA MAPILIS		FACILITY TYPE:	740
ADDRESS:	26933 CORNELL ST		TELEPHONE:	(951) 658-1068
CITY:	HEMET	STATE: CA	ZIP CODE:	92544
CAPACITY:	100	CENSUS: 93	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	09:43 AM
MET WITH:	Executive Director Teresa Mipilis		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not meet a resident's hygiene needs
Staff did not meet a resident's dental needs
Staff did not conduct a reassessment for a resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegations. LPA Perez met with Executive Director (ED), Teresa Mapilis, and explained both the purpose of the visit and the details of the allegations. The investigation included staff and witness interviews, as well as a review of records.

On August 28, 2025, Community Care Licensing Division (CCLD) received a complaint alleging that staff did not meet a resident's hygiene needs, staff did not meet a resident's dental needs, and staff did not conduct a reassessment for a resident.

For the allegation that staff did not meet a resident’s hygiene needs, it was alleged that staff neglected R1’s hygiene.
Continued on LIC 9099-C.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20250828112158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 03/05/2026

NARRATIVE

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An interview with Additional Witness 1 (AW1) revealed that during a family visit with R1, relatives reported to AW1 that R1’s appearance and hygiene were poor. AW1 stated staff were informed that R1 had been refusing to bathe and staff were only able to encourage proper hygiene practices, but could not force R1 to comply. Interview with Executive Director Teresa Mipilis revealed that R1 began to refuse showers despite multiple attempts by various caregiver encouragement. ED reported that R1’s Responsible Party (RP) was notified verbally of the refusals and they acknowledged R1’s decline. ED noted that RP was informed that R1 was not maintaining hygiene and becoming increasingly withdrawn. An interview with Staff 1 (S1) revealed that R1 frequently refused assistance with showering or bathing, often insisting they could do it themselves or declining bathing entirely. S1 reported that each refusal prompts three separate attempts by staff to encourage R1 to maintain their hygiene. Interview with Staff 2 (S2) revealed that R1 refused to shave and did not allow staff to trim their beard for over two months. S2 reported that R1’s RP was informed of the ongoing hygiene refusals and acknowledged the concern. Interviews with three out of three residents corroborated that they receive sufficient hygiene assistance from facility staff. R2 added that they appreciate being allowed to bathe independently and upon request, assistance from staff. A review of records obtained revealed chart notes from 2023 through 2025 documented multiple instances in which R1 refused Activities of Daily Living (ADL’s) on various dates and times. Additionally, documents obtained revealed R1’s assessments and care plans were updated over time to gradually increase the level of staff assistance provided for hygiene care. A review of Title 22 under the California Code of Regulation was conducted, information obtained under Personal Rights revealed that Section 87468.2(a)(6) references the residents right to make choices concerning their daily lives at the facility.

For the allegation that staff did not meet a resident’s dental needs, it was alleged that on December 10, 2024, the facility received an order for oral surgery for R1 and subsequently failed to ensure that R1 was sent to the scheduled dental procedure. An interview with AW1 revealed they were informed the facility had an in-house dentist. AW1 was unsure how many times R1 had been seen, due to staff not providing updates. An interview with Staff 3 (S3) revealed they assisted R1 with dental appointments and confirmed that R1 received seven dental treatments, including an oral surgery completed on December 10, 2024. A review of R1’s records showed documented dental treatments on the following dates: 10/20/2023, 03/27/2024, 05/29/2024, 08/17/2024, 11/20/2024, and 12/10/2024.

Continued on LIC 9099-C.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250828112158

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: YORKSHIRE VILLAGE	FACILITY NUMBER: 331800223
	VISIT DATE: 03/05/2026

NARRATIVE

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For the allegation that staff did not conduct a reassessment for a resident, it was alleged that R1 experienced a cognitive decline and the facility failed to complete appropriate reassessments in response to the change in condition. An interview with AW1 revealed concern regarding R1’s declining cognitive behaviors and noted that AW1 frequently requested that the facility perform a reassessment. AW1 added that the reassessment was necessary to obtain additional support services, such as home health. AW1 stated they were unaware whether reassessments had been completed, because the facility did not provide updates. An interview with the Executive Director confirmed that multiple reassessments and care plans for R1 was completed. An interview with Staff 4 (S4) further noted the facility conducted reassessments and provided updated care plans to RP, obtaining digital signatures acknowledging receipt on multiple care plans. A review of records showed that medical reassessments for R1 were completed on 7/26/2023, 9/20/2023, 3/27/2024, 11/6/2024, and 12/30/2024.

Based on interviews, research, and record review, the allegations that facility staff did not meet a resident's hygiene needs, staff did not meet a resident's dental needs, and staff did not conduct a reassessment for a resident is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed.

An exit interview was conducted. A copy of this report was provided to Executive Director Teresa Mapilis.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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