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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880550
Report Date: 02/17/2026
Date Signed: 02/17/2026 01:38:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Seo Jeon
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20260212164222
FACILITY NAME:COTTAGES AT PALM SPRINGSFACILITY NUMBER:
331880550
ADMINISTRATOR:EDDY, TAMMYFACILITY TYPE:
740
ADDRESS:1780 E BARISTO RDTELEPHONE:
(760) 322-3444
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:95CENSUS: 76DATE:
02/17/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Tammy Eddy, Executive DirectorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff had a physical altercation with a resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to initiate the investigation into the allegation listed above. The LPA met with Tammy Eddy, Executive Director, and informed them of the purpose of the LPA’s visit.

On 02-12-2026, Community Care Licensing (The Department) received a complaint report with the following allegation.

It was alleged that staff had a physical altercation with a resident in care. Information received indicated that Resident #1 (R1) displayed aggressive behavior toward Staff #1 (S1) and Staff #2 (S2) and rammed into S2. The incident occurred on 02-04-2026.

Continued on LIC9099-C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 18-AS-20260212164222
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: COTTAGES AT PALM SPRINGS
FACILITY NUMBER: 331880550
VISIT DATE: 02/17/2026
NARRATIVE
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LPA attempted to conduct an interview with R1, but the interview was unsuccessful as R1 declined to answer any of LPA’s questions. LPA conducted interviews with four (4) other residents, none of whom were aware of any physical altercation in the facility. LPA conducted an interview with S1 who confirmed the information that R1 had a behavior episode, and R1 rammed into S2 on 02-04-2026. LPA conducted interviews with five (5) additional staff members, all of whom stated that they have witnessed R1’s aggressive behavior toward staff members in the past. LPA’s review of R1’s records confirmed the statements from the staff members interviewed.

Based on records review and interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff had a physical altercation with a resident in care. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted where a copy of this report was provided.

**LPA left the facility at 11:30 AM and returned at 12:30 PM.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
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