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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880722
Report Date: 12/04/2025
Date Signed: 12/04/2025 11:08:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2024 and conducted by Evaluator Mary G Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240702131513
FACILITY NAME:DESERT HILLS MEMORY CARE CENTERFACILITY NUMBER:
331880722
ADMINISTRATOR:HUDSON, CHANTELLEFACILITY TYPE:
740
ADDRESS:25818 COLUMBIA STTELEPHONE:
(951) 652-1837
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:58CENSUS: 32DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
08:18 AM
MET WITH:Shannon Moore - Executive DirectorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff are not addressing an outbreak of scabies
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mary Flores conducted an unannounced complaint investigation visit regarding the above allegations. LPA met with Shannon Moore and explained the reason for the visit.

The investigation consisted of the following: On 7/10/24 LPAs Martinez and V. Flores conducted initial investigation visit. On 12/1/25 LPA Flores contacted administrator and requested pertaining documents and attempted to contact Riverside Department of Public Health (RDPH). On 12/1/25 and 12/2/25 LPA Flores attempted to contact RDPH. LPA On 12/3/25 LPA Flores interviewed 6 residents and 6 staff, and reviewed 6 resident files. On 12/4/25 LPA delivered findings.

The investigation revealed the following: Regarding allegation: Staff are not addressing an outbreak of scabies. It is alleged residents at the facility have scabies.

(CONTINUED ON LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 18-AS-20240702131513
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT HILLS MEMORY CARE CENTER
FACILITY NUMBER: 331880722
VISIT DATE: 12/04/2025
NARRATIVE
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Interviews conducted with residents revealed 4 out of 6 residents were unable to answer due to cognitive skills. 2 out of 6 residents stated staff provide skin care for skin related issues. Interviews with staff revealed facility did not have a scabies outbreak. According to the staff there are residents that have skin conditions. However, they are receiving treatment per the physician recommendations and residents have not been diagnosed with scabies. Document review revealed on August 8/20/24 Resident #1 was prescribed scabies treatment, on 8/20/24 Resident #2 was prescribed scabies treatment, and on 8/23/24 Resident #3 had scabies treatment active on medication list. On 12/4/25 LPA Flores spoke to Assistant Nurse Manager at Riverside University Public Health who stated there are no records of facility reporting a scabies outbreak. Although the facility may have not reported the cases. The facility was following physician's recommendations to treat the symptoms.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Shannon Moore and a copy of this report was provided.
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Mary G Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
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