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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331880916
Report Date: 10/15/2025
Date Signed: 10/15/2025 01:47:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Raquel Hernandez
COMPLAINT CONTROL NUMBER: 56-AS-20251014154055
FACILITY NAME:ADVENTURE CARE HOMEFACILITY NUMBER:
331880916
ADMINISTRATOR:EMMANUEL TORRES GARCIAFACILITY TYPE:
740
ADDRESS:1992 TEMESCAL AVE.,TELEPHONE:
(909) 569-2280
CITY:NORCOSTATE: CAZIP CODE:
92860
CAPACITY:6CENSUS: 4DATE:
10/15/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Administrator Emmanuel Torres Garcia and House Manager Priscila CastanonTIME COMPLETED:
02:10 PM
ALLEGATION(S):
1
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3
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5
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7
8
9
Staff did not prevent client in care from being assaulted at the facility
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Administrator Emmanuel Torres Garcia and House Manager Priscila Castanon and explained the purpose of the visit. The investigation consisted of staff and client interviews and request of documentation.

For the allegation, Staff did not prevent client in care from being assaulted at the facility

LPA interviewed Client #1 (C1) who stated C1 has not been assaulted at the facility. C1 reported the facility provides a safe living environment. Based on client interview, there was not enough evidence to corroborate client in care was assaulted while at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20251014154055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ADVENTURE CARE HOME
FACILITY NUMBER: 331880916
VISIT DATE: 10/15/2025
NARRATIVE
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Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and this form LIC9099 was discussed and left with Administrator Emmanuel Torres Garcia and House Manager Priscila Castanon.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2