331880924-4-2-2026-18-AS-JDHS-DT5MNE-20260414094518

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331880924
Report Date: 04/02/2026
Date Signed: 04/02/2026 02:02:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2025 and conducted by Evaluator Armando Perez

COMPLAINT CONTROL NUMBER: 18-AS-20250124100551

FACILITY NAME:	CITRUS PLACE		FACILITY NUMBER:	331880924
ADMINISTRATOR:	VICKY TORRES		FACILITY TYPE:	740
ADDRESS:	7898 CALIFORNIA AVENUE		TELEPHONE:	(951) 687-2241
CITY:	RIVERSIDE	STATE: CA	ZIP CODE:	92504
CAPACITY:	140	CENSUS: 95	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	01:10 PM
MET WITH:	Connections for Living Director Megan Snell		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff do not provide residents with activities

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Perez met with Connections for Living Director Megan Snell, and explained both the purpose of the visit and the details of the allegation.

On January 24, 2025, Community Care Licensing Division (CCLD), received a complaint that facility staff do not provide residents with activities. It was alleged that residents were not being provided with activities or were being denied participation. Interview with Additional Witness 1 (AW1) reported that on two occasions, outdoor activities were cancelled without notice. Additionally, AW1 reported that on another occasion, Staff 1 (S1) was observed denying Resident #1 (R1) an outdoor outing due to R1’s wheelchair-bound status. Interview with ED stated she was not aware of any incidents involving residents being denied activities or outings. ED noted the facility has a wheelchair-accessible bus and that outings are available and accessible to all residents.
Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250124100551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: CITRUS PLACE	FACILITY NUMBER: 331880924
	VISIT DATE: 04/02/2026

NARRATIVE

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Interview with 3 of 3 residents corroborated that activities are offered by the facility and outings are available for registration. Additionally, no experience of being denied an activity or observing another resident being denied was reported by the residents. LPA conducted multiple attempts to interview S1 were unsuccessful and no further information could be obtained as S1 was no longer employed by the facility. LPA also could not conduct an interview with R1 due to their passing. An interview with R1’s Responsible Party (RP) reported visiting R1 at least once a week and stated that they observed staff consistently provide excellent care. RP indicated they were not aware of any concerns regarding denial of activities or transportation with R1. RP emphasized R1 did not express experiencing concerns related to the allegation.

A review of activity records showed that outing schedules and tour sign-up sheets were available and that residents were actively registering for these events. During an unannounced visit on January 31, 2025, LPA Perez observed activity calendars posted in multiple locations throughout the facility, including the main lobby, inside the elevators, and in activity newsletter handouts available in both Assisted Living and Memory Care.

Based on interviews, observations, record reviews, and due to the inability to interview pertinent staff, the allegation that facility staff do not provide residents with activities has been deemed UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted. A copy of this report was provided to Connections for Living Director Megan Snell.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

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