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13 | Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint visit to the facility. LPA met with Alma Espinal, Administrator, and discussed the purpose of the visit.
Regarding the allegation, staff verbally abusing residents at the facilty, six (6) out of seven (7) residents interviewed deny that staff verbally abuse them. Five (5) staff interviewed deny verbally abusing residents and have not witnessed other staff verbally abuse residents.
Based on LPA observations, resident and staff interviews, the above allegation is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
An exit interview was conducted where this report was discussed and a copy of this report with Appeal Rights was provided to the Administrator at the conclusion of the visit. |