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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881285
Report Date: 05/11/2026
Date Signed: 05/11/2026 04:54:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Ivashia Wright
COMPLAINT CONTROL NUMBER: 18-AS-20260311135916
FACILITY NAME:BETTY'S PLACEFACILITY NUMBER:
331881285
ADMINISTRATOR:ARDIE CRENSHAWFACILITY TYPE:
740
ADDRESS:37182 SIERRA GROVE DRIVETELEPHONE:
(951) 316-1549
CITY:MURIETASTATE: CAZIP CODE:
92563
CAPACITY:6CENSUS: DATE:
05/11/2026
UNANNOUNCEDTIME BEGAN:
03:50 PM
MET WITH:Licesnee/Administrator, Andrew HardinTIME COMPLETED:
04:55 PM
ALLEGATION(S):
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Staff did not adequately supervise resident in care resulting in resident eloping multiple times.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Ivashia Wright, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegation. LPA Ivashia met with Andrew Hardin and explained the purpose of the visit.

On March 11, 2026, Community Care Licensing Division (CCLD) received a complaint alleging staff did not adequately supervise resident in care resulting in resident eloping multiple times. During the investigation, the LPA inspected the facility, reviewed R1's records, and conducted interviews with staff and residents. LPAs were unable to interview R1 due to R1 not being present or available, on multiple occasions, to be interview.

Regarding the allegation that staff did not adequately supervise resident in care resulting in eloping multiple times, it was reported that Resident 1 (R1) has left the facility multiple times unsupervised since October 2025 and attempted to enter neighbor’s home.

Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Ivashia Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20260311135916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BETTY'S PLACE
FACILITY NUMBER: 331881285
VISIT DATE: 05/11/2026
NARRATIVE
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Interview with Licensee, Andrew Hardin, stated R1 has left the facility on multiple occasions, but staff will attempt to deter R1 from leaving the facility and to redirect R1 back to the facility. In addition, Administrator stated that R1 requires increased supervision due to previous behaviors. Administrator reported that the facility is abiding by the increased supervision requirement. Information obtained by additional staff stated the supervision is not enough coverage for R1. Staff stated that the facility is trying to ensure that R1 does not elope. Information obtained from R1’s Responsible Party confirmed that R1 has eloped multiple times, but there are no concerns regarding the facility. An interview with additional witness stated that R1 has been observed in the vicinity of the facility, without supervision. During the inspection on March 13, 2026, LPA Wright and LPA Lankford observed R1 attempting to elope from the facility. Assigned staff member was not present when R1 was attempting to elope. It was advised that staff were not available and or present with R1. This poses a health and safety risk to the clients in care.

Based on staff interviews, resident interviews, facility records, and R1's files, the allegations that staff did not adequately supervise resident in care resulting in the resident eloping multiple times is deemed substantiated. A substantiated finding means that the preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. The facility will be cited due to the violation pertaining to Title 22.

An exit interview was conducted and a copy of this report, 9099C, 9099D, appeal rights were reviewed and provided to Administrator Andrew Hardin.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Ivashia Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20260311135916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BETTY'S PLACE
FACILITY NUMBER: 331881285
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/15/2026
Section Cited
CCR
80078(a)
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80078 Responsibility for Providing Care and Supervision:(a)The licensee shall provide care and supervision as necessary to meet the client's needs. This requirement was not met as evidenced by: based on interviews and records review, facility staff failed to...
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Facility management has implemented new safety measures and an immediate behavioral modification plan for resident when the incident occurred. Administrator will email plan that was implemented to CCLD by 5/15/2026.
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ensure that Resident #1 (R1) was provided required one-on-one staff to resident supervision, resulting in R1 eloping multiple times.This posed an immediate health and safety risk to R1.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Ivashia Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3