331881349-1-30-2026-18-AS-RORN-DS2L9D-20260310083324

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 331881349
Report Date: 01/30/2026
Date Signed: 01/30/2026 01:36:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2025 and conducted by Evaluator Deborah Lee

COMPLAINT CONTROL NUMBER: 18-AS-20250514105046

FACILITY NAME:	MANZANITA VILLAGE AT RANCHO BELAGO		FACILITY NUMBER:	331881349
ADMINISTRATOR:	BROOKE HUERTA		FACILITY TYPE:	740
ADDRESS:	27900 BRODIAEA AVENUE		TELEPHONE:	(951) 379-0100
CITY:	MORENO VALLEY	STATE: CA	ZIP CODE:	92555
CAPACITY:	150	CENSUS: 122	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	12:03 PM
MET WITH:	Cristina Miller		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff did not prevent an inappropriate sexual interaction between the residents while in care

INVESTIGATION FINDINGS:

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On January 30, 2026, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegations and to deliver findings. The Department was met by Cristina Miller and Anna Martinez Executive Director and Assistant Director and the purpose of the visit was explained.
Investigation consisted of the following:
On 5/20/25, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegations mentioned above. During the initial visit, 3 staff interviews, 4 Resident interviews and 2 interviews were conducted. It was determined that the complaint required further investigation.
On January 28, 2026, the Department requested and obtain the following documents via email: Resident rights training (dated 3/27/25), R1’s Service plan, physician’s report, and pre-placement appraisals, R1 Incident Report (dated: 5/12/25).
On January 30, 2026, the Department obtained copy of staff training Understanding Wandering and Elopement and Abuse Neglect, and Exploitation in the Elder Care setting. Additionally, the Department obtained a copy of facility internal investigation including witness statements of R1’s alleged incident.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20250514105046

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: MANZANITA VILLAGE AT RANCHO BELAGO	FACILITY NUMBER: 331881349
	VISIT DATE: 01/30/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff did not prevent inappropriate sexual interaction between the residents while in care

The detail of the complaint alleges that on 5/12/25 at 8:00 PM “R1 was allegedly sexually assaulted by another resident.”

On 5/20/2025, during the initial interviews with Executive Director, staff and residents, the following was revealed: 3 out of 3 staff denied allegation stating that there is no evidence that incident happened. 4 out of 4 residents interviewed denied the allegation including R1. Lastly, 2 out of 2 witnesses stated that they did not see the incident and can’t say with certainty that the incident happened as they heard from another party.

On January 30, 2026, the Department reviewed and evaluated the following documents: Facility’s internal investigation with witness statements (dated 5/12/2025)

During review of the documents, the Department found that there is no credible evidence to support the allegation.

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today’s visit.

Exit interview conducted with Cristina Miller, Executive Director and copy of report provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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