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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881480
Report Date: 10/23/2024
Date Signed: 10/23/2024 11:59:38 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2024 and conducted by Evaluator Janette Romero
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20241018143509
FACILITY NAME:SAVANT OF RIVERSIDEFACILITY NUMBER:
331881480
ADMINISTRATOR:MOLLY BOWIEFACILITY TYPE:
740
ADDRESS:4609 ARLINGTON AVETELEPHONE:
(951) 462-1025
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:232CENSUS: 103DATE:
10/23/2024
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Administrator, Molly BowieTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Facility staff are not properly addressing pest infestation in facility
INVESTIGATION FINDINGS:
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On 10/23/2024, Licensing Program Analyst (LPA), Janette Romero arrived unannounced to investigate the allegation listed above. LPA met with Administrator, Molly Bowie who was informed of the purpose of the visit.

It was alleged there are bugs and mice in Resident 1's (R1's) room. LPA reviewed the resident roster, which did not list R1 as a current resident. Administrator Bowie was interviewed and reported R1 is not a resident at the facility and there are no reports of bugs or mice observed in any of the residents' rooms. Administrator Bowie explained the facility has an ongoing contract with pest control company "Orkin" to provide routine services to prevent pests. LPA contacted Orkin who reported they provide ongoing treatment on a semi-monthly basis and additionally as needed. Administrator Bowie provided LPA copies of the pest service reports noting routine services have been completed and there are no reports of pests sightings or activity that would require additional treatments. LPA made contact with R1 who confirmed they have never resided at this facility.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20241018143509
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SAVANT OF RIVERSIDE
FACILITY NUMBER: 331881480
VISIT DATE: 10/23/2024
NARRATIVE
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Five (5) residents were also interviewed and reported they have not observed mice or bugs in their bedrooms or anywhere else in the facility. Two (2) staff were also interviewed and reported they have not observed mice, mice droppings, or bugs in any of the resident rooms or common areas throughout the facility. Two (2) staff interviewed added they have not received reports of pest activity/sightings and are not aware of any residents observing mice, bugs, or pests in their bedrooms.

This agency has investigated the complaint alleging "Facility staff are not properly addressing pest infestation in facility". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to Administrator Bowie along with Confidential Names list (LIC 811).
SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2