<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881480
Report Date: 08/21/2025
Date Signed: 08/21/2025 01:44:22 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Javina George
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20250505154117
FACILITY NAME:SAVANT OF RIVERSIDEFACILITY NUMBER:
331881480
ADMINISTRATOR:MOLLY BOWIEFACILITY TYPE:
740
ADDRESS:4609 ARLINGTON AVETELEPHONE:
(951) 462-1025
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:232CENSUS: 96DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
12:42 PM
MET WITH:Crystal Rulas-Maldonado, Business Office ManagerTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility did not allow a resident visitors.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/21/2025 Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to deliver findings for the complaint allegation noted above. The LPA met with Crystal Rulas-Maldonado, Business Office Manager and explained the purpose of the visit and the elements of the allegation. The allegation was investigated and consisted of interviews and records review.

It was alleged Resident 1 (R1) had visitor that was told they had to leave as the facility’s insurance would not permit for them to be there. It was alleged there was a witness (W) to staff saying this to R1’s visitor.
Per an interview with R1, R1 stated that their visitor is only allowed to be in the activities room, and dining room, but not allowed inside their room. R1 states they have the same visitor every other day. However, R1 was interviewed on another date where R1 reported they have never had a visitor denied and the same visitor, visits often. An interview with the witness (W) who was to have allegedly overheard the conversation where staff asked R1’s visitor to leave was conducted. W reported they did not hear the conversation. They observed an interaction where they saw staff approach the visitor, talk to the visitor
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250505154117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SAVANT OF RIVERSIDE
FACILITY NUMBER: 331881480
VISIT DATE: 08/21/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
and then the visitor exited the facility. However, W reports they did not overhear what was said.

An interview with R1’s visitor was conducted. The visitor reports they visit R1 every day. The visitor reports they have never been asked to leave the facility. Per an interview with Executive Director Molly Bowie, Bowie denied asking R1s visitor to leave and that there no restrictions when it comes to visitation.

Per a records review of the facility visitation policy, it revealed that visitation is allowed 24/7. Per Bowie visitation does not include sleeping in resident rooms or common areas. Per interviews conducted with other residents, residents report there have not been any issues with having a visitors, nor are visitors restricted to certain areas within the facility. Therefore, the allegation is unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted where a copy of this report was reviewed and provided to Crystal Rulas-Maldonado, Business Office Manager.
SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2